Unconventional Uses for Gantt Charts

By Matthew Jagiello

Gantt charts are already very well-known among project managers around the world. They are de facto an industry standard, used by thousands of companies and institutions – if not far more! SoftwarePlant has looked at some of their clients to see whether Gantt charts can be used in a creative way, in industries very foreign to classic management and businesses themselves. The results are stunning!

Education

Everyone used to be a child at some point in time. This leads us to schools. Remember all these lesson plans, charts of teachers’ free days, duty hours, announcements, etc? Most likely your school was doing all of this using only a printer (or even pen and paper). Nowadays, some schools use project management software* in order to optimize workload and make everything run smoothly. In fact, universities and colleges also do.

Physical work

“Project management” is still too often perceived as something strictly related to cleanly shaven people in business suits. But our customers beg to differ – some of them construct buildings, roads, railways and many other things. Gantt charts and risk matrixes help them manage deadlines*** and serve the public in a timely manner.

Politics

When we follow political campaigns, we usually remember only a few key people from each party. This is precisely what the so-called spin doctors are for. But the truth is, political parties are as big as some corporations! In the US, the Democratic Party has 43.1 Million members, while the Republicans hover around 30 Million**. This is a massive number of people, all working on the same projects around the whole country – and good project management software does help them achieve the results they yield.

Events

We all love to go to a concert once in a while. But even professional project managers from other fields rarely stop to think about the sheer scale of some of the cultural events they attend. The scene/stadium, sound systems, lights, tickets, everything involves a lot of hard work, and the deadline is permanently set in stone – it is pretty much impossible to postpone a concert. In order to ensure proper start and finish dates, some of SoftwarePlant’s customers install JIRA with the plugins and look at the risk matrix like a hawk guarding its chicks.

Military

Logistics, engineer corps and administration amount to far more people than actual combat troops. Each soldier needs to be fed, dressed, transported and equipped on time, often abroad and in harsh conditions. The US started using Gantt charts around WW1****, and continues to do so until this very day. Even there the SoftwarePlant’s software has certain uses among military organizations, though details are (as expected) strictly classified.

Entrepreneurs

SoftwarePlant is a start-up company. The interesting thing is, their product is used by many other start-ups, sometimes even from the same industry. They are pleased that other young entrepreneurs like their solutions and wish them luck with their ventures. After all, Skype, a small Estonian company before acquisition by Microsoft, could not have been developed if not for Gantt charts.

These are the cases that were found the most interesting – but what about you? Do you have an unconventional use for Gantt charts, be it practical or hypothetical? If yes, we encourage you to contact us and share this wisdom. Who knows, there may be great rewards…

Sources:

* http://www.smartsheet.com/blog/Gantt-charts-for-sixth-graders

** http://2012election.procon.org/view.resource.php?resourceID=004483

*** http://archive.excellencegateway.org.uk/media/KSSP/scheduling.pdf

**** http://www.chroniclegraphics.com/community/blog/a-brief-history-of-the-gantt-chart/

BIO

SoftwarePlant is a Polish-American start-up company that produces software for Project Portfolio Management. Its main products are developed for the JIRA platform, but custom development, training and implementations are also available.

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May 18, 2015December 22, 2018 Linky

10 Ways to Compare Online Project Management Software

By Linky van der Merwe

Project Management Software

Project management software is any software solution with the capacity to help with planning and estimation, scheduling, cost control and budget management, resource allocation, communication, decision making, quality management, task management, documentation and collaboration.

You want information about scheduling, costs, time management, task assignments, quality control, issue tracking and more. When you need to make a selection of the right project management software for your business, there are a number of factors to consider.

Selection Criteria

1	Software as a Service (SaaS) or On Premise consider: Pricing information Support and updates Data security Compatibility Features	Client-server software is on-premise and installed onto a computer/server, giving the owner control and complete ownership of the software. Do check that the software is compatible with your servers and operating systems. It comes at a one-time price with a high start-up cost, as well as support costs. Integration with existing company software is easier. Collaboration can be difficult especially for remote users. SaaS requires no local installation of software because the vendor manages all the code and the data. You access the system through a web browser, but ensure all of its features will display and function correctly in the web browsers used at your offices. Typically licensed per user with a subscription plan. No start-up costs and support is included. Integration with existing company software could be hard, but collaboration is easier, especially for remote users.
2	Features	Understand project manager and team needs before making a purchase. What vital features do team members need to make projects successful and to help overcome obstacles, but also list non-required, but desired features.
3	Company size	The size of your business, the number of projects and team members will help to determine which features are needed, as well as the storage space required.
4	Important trends	Consider the most important trends.1) Software as a Service (SaaS) solutions have gained popularity. PM software industry is one of most mature with 85% that are SaaS solutions. Now a standard offering providing ease of use, frequent updates, mobility etc.2) Collaboration software – include collaboration features to cater for widely distributed (virtual) teams (offered by 94% of software).3) Agile solutions making provision for Agile development (30% software are Agile solutions).
5	Main functionality	Software consists of modules to make provision for functionalities like: Traditional project management (see explanation nr 7) Collaboration (document management, create teams, messaging, social collaboration, forums, Wiki, RSS feed, Web Conferencing) Task management (create to-do lists, set due dates and priorities, add contacts to certain tasks, task history, etc.) Learning and support to learn functionality, troubleshoot issues (mail, phone, blog, videos, demos, knowledge base, brochures, help desk, Webinars, Live chat, tips and hints, User manual, White Papers, Wiki, Podcasts, etc.) Reporting to summarize and graphically represent data (Dashboard, Financial, Resource, Custom reports). Budgeting (project hours, manage expenses, forecast, hourly rates, track burn rate, etc.) Resource management (allocate resources by skills set, role based permissions, cross project allocation, forecast resource needs) Notifications (email, SMS, custom, notification groups) Issue tracking (code integration, escalation management, issue history, multiple workflows) Customisation (custom fields, labels, user interfaces, software development kit) Agile project management (used to create products quickly especially where scope is uncertain.)
6	Traditional project management functions	A variety of tools to organize your team and assist in decision-making processes like: Scheduling Calendar Interactive Gantt Charts Project templates Project hierarchy Supports multiple projects Cross project dependencies Risk/benefit analyser Mind maps Project Portfolio Management Gate review process
7	Agile project management – for software/product development	Consider the following functionality: Burndown charts (used to forecast completion dates for specific project and sprints) Card view (Simple way to access user stories, capture requirements, and examine project details) Cycle time analytics (to view the completion rate of your projects or sprints) Kanban (what and when tasks should be performed) Manage product backlog (a prioritized list of features that need to be created for a product) Scrum methodology (projects are divided into sprints to control schedule of work and getting tasks done) User stories (to capture the needs end users of your product have) Version control (to work with the most up to date version of the code)
8	Platform	How the project management software is accessed. Online – through a web browser and subscription based On premise must be installed on your computer or local server Mobile software can run on a mobile device through an app or a mobile optimised site.
9	Starting price	The cost of the software, or lowest base monthly payment.
10	Solve the problem	Determine the business problem you want to solve, then find the software that would give the best solution and the best return on investment.

Source: Software Insider

Click PM Resource for an extensive list of recommended project management software.

Contact me if you believe your software or tools should be listed too.

May 11, 2015November 9, 2019 Linky

Wrike – Project Management Software that Makes a Difference

Software Review by Linky van der Merwe

Wrike project management software was founded in 2006 and has over 6,000 customers in 55 countries, including Google, Stanford University and eBay. Wrike was included in the “Cool Vendors in Collaboration” 2014 Gartner Report. In addition to this success, the company has won multiple industry awards. Wrike is available in Spanish, Italian, French, German, Japanese, Russian and Portuguese, making it a top global provider of online project management software. Although Wrike is used by giant companies like Google and McDonalds, it’s also a favourite of charitable organizations, non-profits, and numerous small business ventures.

The company is led by its passionate founder and CEO, Andrew Filev, a former software entrepreneur and experienced project manager. He launched his first software development venture at the tender age of 17 and grew it into an international business with more than 100 engineers.

As his company grew, Filev realized he needed a collaboration tool for distributed teams running several projects simultaneously. Thus, Wrike’s project management tool was born. It connects data across multiple projects, gives an overview of project status and progress to managers, and provides a central hub for smooth, real-time collaboration for the whole team.

Easy Access to Your Work

Wrike is a cloud-based, Software as a Service (SaaS) app and does not require downloads or updates. Users can access Wrike from any internet-connected browser, on any operating system or device. The number of users allowed on a specific account is defined by your chosen subscription plan, but account administrators are able to invite an unlimited number of collaborators completely free of charge. Users have full access to Wrike, and can create or edit tasks, view reports and charts, and add comments. Collaborators, on the other hand, can only view the actual tasks assigned to them, upload any associated files, and leave comments.

Subscriptions & Pricing

Wrike offers both free and premium (paid) subscriptions. The free package provides basic project management features for small business or teams who don’t need advanced features. The free version includes 5 users and 2 levels of project folders, along with 2 GBs of storage. All users benefit from Wrike’s 24/7 customer service and support.

Professional and Enterprise plans offer advanced project management features for larger teams, including subtasks, customizable Dashboards, Custom Fields, visual analytics reports, an interactive Gantt chart, and more. Wrike offers a free, one-month trial of their software, and does not require you to provide a credit card number.

For details of all subscription plans or a feature-by-feature comparison between the free and premium options, click here.

Ease of Use

Wrike is very customer-oriented, and learning to use the software is made easier by video tutorials, help pages, and optional implementation assistance. In addition, Wrike offers free, live webinars of about 40 minutes that walk you through the software.

Team Collaboration

Wrike’s project management app uses email collaboration to the greatest advantage. Its email integrations allow users to discuss and comment on tasks within their inbox. Each task has a comments section so teams can easily discuss progress and collaborate on work, and they can @mention colleagues to direct a message to a specific user or group. All project updates for tasks you follow are shown in the real-time Activity Stream, making it easy to stay up-to-date on project status.

Wrike’s Project Management Tools

Dashboard

Customizable Dashboards show your most important tasks and keep them at hand. View complete tasks lists and drag-and-drop to prioritize, then click on the tasks to view the details, add comments, attach files, update the status, note the task’s importance, and more.

Activity Stream

Wrike’s Activity Stream presents a linear view of the latest project updates It’s simple newsfeed is easy to scan and quickly check up on updates, task status, and the latest discussions.

Users can add comments to tasks directly from the Activity Stream, making collaboration easy since everyone knows the latest updates.

Timeline

Wrike’s Timeline is fairly basic, but adequate. It offers the ability to add tasks easily while in the Timeline view and you can refine its date and specifications or drag and drop the task to the desired location within the timeline.

Customer Service and Support

Wrike is highly rated for its excellent service and support. The customer service team at Wrike answers questions 24/7, and you can livechat with a representative if you need help immediately via Wrike’s website. A phone assistance line is also available.

Powerful Integrations

In the complex IT landscape that most organisations are operating in today, you need project management software that integrates with the other web tools your project team already uses. That will empower them to use the software seamlessly.

This is one of Wrike’s strong points. It integrates with dozens of other online tools, including Google Apps, Salesforce, MS Project, Zapier, and Evernote.

Click here to see the complete list of current Wrike integrations.

Case Study

Recording artist, clothing designer, and entrepreneur Redfoo uses Wrike to keep processes consistent and communication efficient, making it easier to meet deadlines. The team consists of very creative people in the music industry who need to plan events, work on projects and collaborate on new ideas, documents and tasks. They’ve even started saying, “Wrike it down!” meaning put it in Wrike. According to Redfoo, if it’s not in Wrike, it doesn’t exist.

Conclusion

Wrike is an all-in-one software with a perfect blend of project management and social collaboration features that helps you become more productive and achieve your goals faster.

Write has received the Supreme Software as well as the Best Project Management Software awards from FinancesOnline in recognition of their excellent features and customer support.

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May 6, 2015 Linky

Project Success Story: National Point of Sales System Upgrade

By Linky van der Merwe

This project story from project manager, Anwar Rawoot, is about the migration from a legacy Point of Sales (POS) system to a new POS system at 265 retail stores nationally that took three years to complete.

The complexity was in the fact that the project team only had a 12-hour window from the time a store closed until the next morning it opened to do the replacement, which included network infrastructure, shop fitting, POS and testing. A shop’s data would be migrated overnight and once the new system is in, it was migrated back to the new system.

Challenges

The project’s biggest constraints were that when server problems were experienced, it would take 8 hours to rebuild and in the case of till problems, it would take 3 hours to rebuild.

The way it was executed, was to do one store each night. All work had to be done after hours and there was only one team per region to do the work. They had to sleep during the day and work at night which had a family impact.

Working after hours

The challenge was how to work a 5-day week back-to-back and then an additional 24 hours shift. People became overworked, and the quality of work dropped. Some people even became ill over time. It also took three months to train people to the right level of expertise.

Eventually the plans were changed….. Read on

***************************************************************************

Part of the Success Stories Shared initiative to collect Success Stories from experienced project/programme managers in order to share experiences and to promote learning across the project and programme management community. If you would like to share your project story and make a contribution to the bigger project management profession, contact me on linky@virtualprojectconsulting.com

Success Stories Shared

May 2, 2015 Linky

Project Managers – Are you Preparing for your PMP Exams?

By Cornelius Fichtner and Dan Ryan

In the previous article, 7 questions that Project Management Professional (PMP) exam candidates frequently ask, were covered. Here are 7 more questions that PMP students typically want answers for.

Question and Answers

What’s the most important brain dump or diagram to learn?

An easy question – it’s Table 3-1 in the PMBOK® Guide. This covers the Project Management Process Group and Knowledge Area Mapping. It’s a complicated matrix and a very important visual representation of Project Management Body of Knowledge and Project Management framework. It is very much a guiding tool for approaching the PMP exam and one of the most important brain dumps that you could have in the testing center to help you.

What formulas do I need to know for the PMP exam?

There are many formulas in the PMBOK® Guide; upwards of 20 or 30 that could be referenced in the PMP exam. You will probably only see somewhere in a range of around 15 formulas on the exam itself.

If time is short and you want to focus your learning on what will really make a difference to your success in the exam, identify the formulas that are most likely to come up and make sure you fully understand those. A formulas study guide, coach or PMP exam tutor will be able to pinpoint the most important formulas for you. Start by memorizing those to maximize your learning time.

What are these Inputs, Outputs, Tools and Techniques (ITTOs)?

ITTOs tend to scare a lot of PMP students and some exam candidates have confided that they didn’t understand or know about them before they took the exam! They are very important for understanding how project management concepts and processes fit together, both for the exam and also for managing projects in ‘real life’ after the exam.

Make sure you spend enough time learning about their structure, and how you are likely to encounter them on the PMP exam. You can do this through studying the PMBOK® Guide, and using other study guides and flashcards. Taking practice PMP exams is another good way of testing your knowledge of ITTOs as you will get to see how the questions are framed on the exam and learn how best to respond to them.

What are some tricks to answering these long scenario-based questions on the PMP exam?

Students want to know how to deal with the long paragraphs that they see on the PMP exam. These long questions are often a source of great difficulty for many students. The content of the question is often in a strange order and there are facts that are added in simply to distract you. The answers are also often longer than normal, so scanning through and making a quick judgment about how to answer is tricky. So how can you deal with these scenario-based questions?

Something that works well for many exam candidates is to read the last part of the question first. You can also use a process of elimination on certain answers by referring to your brain dump of Table 3-1, the Project Management Process Group and Knowledge Area Mapping, or your formula sheet.

Practicing with an exam simulator and talking to your colleagues will help you understand and practice these long scenario-based questions.

How can I manage my time on the exam day?

Four hours seems like a very long time and in the past students were often able to complete the exam comfortably within this time. Some students reported that the test seems to be taking longer. You can still complete it within the 4 hour window allocated, but it is taking the full allocation of time.

This could be for any number of reasons, including that students are now better prepared and are marking more questions for review. It could also be that earned value calculations are playing a great part in the exam and add additional time. You do need to manage your time carefully on the day to ensure that you have enough time to finish without being rushed.

Once you get on top of your time management you have a much better chance of passing the PMP exam.

What’s the best approach for learning all the content?

The best approach for learning all the content (and there is a lot of it!) depends on your learning style. Some people learn best by reading and absorbing information in their own time. This allows them to make notes and create their own flashcards, for example. If that sounds like you, a PMP study guide would be a good starting point.

Other people learn best through visual means. If that sounds like your preferred learning style then find yourself a world class set of video learning lessons which will provide you with all of the content on all of the processes, the framework, and the body of knowledge in a visual way.

Others learn best in an environment with other people. A classroom course or PMP exam tutoring in a group can be a good solution if you prefer to learn in the company of others. Or learn one-on-one with a study buddy (a peer who is studying for the PMP exam at the same time as you), a mentor or PMP coach. There are online options that also give you the personal touch such as coaching via Skype.

Use a combined approach to suit your situation so mix and match your learning options until you feel comfortable that you have a study plan that meets your personal needs and preferences.

How many practice exams should I take and what score should I score?

How many exams you take depends on how much time you have! It’s more important to make sure that you have access to practice exams that provide you with questions that are known to be almost exactly like the ones on the real test. Try to find a source of questions that are highly regarded to be very realistic. When you get to a point where you are repeatedly doing simulated exams at scores of 80% or better you know you are ready to pass that exam.

Do you feel better prepared for your PMP exam knowing the answers to these questions? We hope so! Every student is different. Take from this advice what will work for you and all the best for your exam!

About the authors:
Cornelius Fichtner, PMP is a noted PMP expert. He has helped over 30,000 students prepare for the PMP Exam with The Project Management PrepCast.
Dan Ryan, MBA, PMP is a global leader in PMP Exam coaching having helped hundreds of students to the PMP pass finish line.

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April 27, 2015 Linky

Words of Appreciation – 3 Reasons why they are not used

By Dr Paul White

It is good to be reminded of the importance of communicating appreciation to staff and team members. When employees/team members truly feel valued and appreciated, good things follow. This article will explain what the benefits are and why more people are not using words of appreciation.

The power of appreciation lies in the fact that people are more likely to show up for work (and on time), follow established policies and procedures, and get more work done. Their job satisfaction ratings go up, and their employee engagement increases. Also, when staff/team members feel appreciated, customer ratings tend to rise, and the managers who are giving appreciation, report enjoying their work more.

So if all these positive results occur, why isn’t appreciation communicated more? And what should we do about it?

1. Manager are too busy

Managers and employees report that they are too busy. Virtually everyone states they already have too much to do, and don’t have any time (or mental space) to think about another set of tasks. Busyness is, far and above all other reasons, the primary reason people cite for not communicating appreciation.

How to resolve

Don’t create another “to do” list – you don’t need more to do. Rather, make sure that the efforts and actions you take “hit the mark”. Realize that not everyone feels appreciated in the same ways; find out what is meaningful to your team members and communicate appreciation through these actions. Yes, this does take time, but it is a worthy investment.

2. Not compatible with work

To many, showing appreciation is not compatible with the nature of work and work-relationships. Work, by definition, is focused on getting tasks done. Companies either manufacture and sell goods, or they provide services. So this is focus of every employee’s day.

How to resolve

There has to be a balance of working together with others as people (employees are not just “production units” or machines) and getting the work done. Most companies have employee recognition programs but it has become evident that they aren’t working to make employees feel valued. Team members will feel valued when appreciation is communicated regularly, personally and in a manner that is perceived as genuine and authentic.

3. People don’t value you

Some people don’t think appreciation should be communicated, or they really don’t value those with whom they work. When leaders don’t really value recognizing or encouraging their employees (the “I show them I appreciate them by paying them” approach), there is not much to do except to let them experience the results of their choices. Typically, these leaders have the highest turnover rate and lowest job satisfaction ratings by their staff.

How to resolve

There are times when some colleagues are difficult to work with, or people just don’t get along very well. And it best not to try to “fake” communicating appreciation when it isn’t really there.

Most often, actually, it is not that appreciation isn’t communicated but that it isn’t communicated in the ways important to the recipient – which is practically the same as not being communicated at all.

Please subscribe (top right) not to miss any future articles!

About the author: Paul White, Ph.D., is co-author of The 5 Languages of Appreciation in the Workplace and creator of the Motivating By Appreciation Inventory, which identifies individuals’ preferred ways of being shown appreciation. To learn more, visit www.appreciationatwork.com

To know more about the 5 Languages of appreciation, read the previous article: Project Management Skills: Languages of Appreciation

April 20, 2015April 22, 2015 Linky

3 Benefits of MeisterTask for Project and Task Management

By Michael Hollauf

The dust has finally settled after the launch of MeisterTask, our new collaborative task manager for creative teams, and I get to write a few words about why we made it, and why you should try it as soon as possible. Discover a way to work with your colleagues that’s not just more efficient, but also more enjoyable.

Finding a Need

MeisterTask is our second product after MindMeister, an online mind mapping and brainstorming app that is currently used by over 3.5 million people around the globe. It was mostly their feedback that inspired the development of MeisterTask. Many project teams were using MindMeister to brainstorm ideas and visualize project plans, but there was an inevitable interruption in their workflow once the creative part was done. The most amazing ideas were sometimes lost between dozens of random thoughts, and important to-dos were forgotten in idle mind maps, slowly becoming outdated.

… And Filling It

The best way to ensure that what is being decided in a meeting actually gets done, is to create tasks right then and there. Teams, however, simply didn’t have an efficient way of going from mind map to task management, from idea to action. This is how the idea for MeisterTask was born.

Everything You Need – And More

We’ve put a lot of thought into MeisterTask’s user interface, making it as intuitive and easy to use as possible. Of course, MeisterTask also offers all the standard functionality that you’d expect from a good collaborative task manager – document management, time tracking, notifications, real-time communication etc. But there are three things that make it not just one of the most elegant, but also one of the most powerful task management tools on the web.

1. Flexible Boards that Adapt to Your Team’s Needs

MeisterTask doesn’t force your team to adapt to a new workflow or spend valuable working time on learning to utilize a wide array of features. Thanks to its flexible project boards, it’s completely up to you whether MeisterTask functions as a simple to-do list manager, a light-weight Kanban tool, a sprint planner or a combination of all three.

2. Smart Automations for More Efficiency

MeisterTask - Section Actions — MeisterTask – Section Actions

MeisterTask uses recurring tasks and steps in your workflow as an opportunity to save you valuable working time. One of the features we’re currently working on are Section Actions. Section Actions are automations the user creates through simple IF-THEN functions. They require absolutely no programming skills, but they are a great way to set up customized notifications, change the status of a task or reassign it automatically when it is moved from one specific section to another.

3. Seamless Workflow from Idea to Implementation

MeisterTask seamlessly integrates with its brother-app MindMeister, offering a uniquely seamless workflow from brainstorming to execution. In MindMeister, teams can outline project plans in a collaborative setting, collect all project-related information and visualize issues, questions and to-dos. Once they’ve completed the creative stage, they can immediately turn their ideas into actionable tasks, and their mind maps into agile projects.

Take a look at this short video to see how it works:

MeisterTask has only been out for a few weeks, but the feedback so far has been truly amazing, especially with regards to the workflow from MindMeister to MeisterTask.

How do you go from ideation to execution? If you have a specific workflow in place that ensures none of your creative ideas get lost, share it in the comments!

About the Author:

Michael Hollauf is the co-founder of MeisterLabs, the company behind the popular online tools MindMeister and MeisterTask. He’s passionate about finding new ways to make life and work in our increasingly connected society easier. He lives in Vienna with his wife and three kids. You can reach out to him on LinkedIn or follow him on Twitter.

April 14, 2015 Linky

5 Keys to Effectively Communicating Appreciation

By Paul White, Ph.D.

“People are burned out. We have to do more work with less people, and for no more money.” All around the world, in companies, schools, non-profit organizations, and government agencies, the same message is communicated over and over – both from leaders and from employees: “Workers are becoming more negative, cynical and discouraged. We need to do something to show them appreciation but funds are tight.”

The workplace environment can change for the better. Unfortunately, many recognition efforts by managers are misguided and wind up being a waste of time and effort. Why? Because they are not built upon the core principles needed for appreciation to be communicated effectively.

Core Principles for Effectively Communicated Appreciation

#1 Make sure your praise is specific and personal

The most common mistake organizations and supervisors make is that their communication is general and impersonal. They send blast emails: “Good job. Way to go team.” But they have no specific meaning to the individual who stayed late to get the project completed. Use your colleague’s name and tell specifically what they do that makes your job easier.

#2 Realize that actions can be more impactful than words for many people

Some employees do not value verbal praise (the “words are cheap” mentality). For many people, they have grown to not believe compliments from others, expecting them primarily to be an act of manipulation. Other actions can be more impactful for these individuals, like spending time with them or helping them get a task done.

#3 Use the language of appreciation valued by the recipient

Not everyone likes public recognition or social events. One leader stated, “You can give me an award but you’ll have to shoot me first before I’ll go up and get it in front of a crowd.” And for many introverts, going to a “staff appreciation dinner” is more like torture than a reward for doing a good job. They may prefer getting a gift card for a bookstore and staying at home and reading. Find out what they value and communicate in that language.

#4 Separate affirmation from constructive criticism or instruction

If you want the positive message to be heard “loud and clear”, don’t follow your affirmation with a “Now, if you would only…” message. Don’t give them a compliment and then tell them how they could do the task better. They will only remember the “constructive” criticism, and may not even hear the positive.

#5 Absolutely be genuine

Don’t try to fake it, or overstate your appreciation (“You are the best administrative assistant in the free world!”). People want appreciation to be genuine, not contrived.

Negative and cynical workplace environments can be improved. Good things happen when individuals feel truly valued and appreciated for their contributions: employee relationships are less tense, communication becomes more positive, policies and procedures are followed more, staff turnover decreases, and managers report enjoying their work more.

Clearly, when managers and colleagues begin to communicate authentic appreciation in the ways that are important to the recipients, positive results are not far away.

About the Author: Paul White, Ph.D., is a psychologist, author, speaker and consultant who makes work relationships work. He is co-author of Rising Above a Toxic Workplace and The 5 Languages of Appreciation in the Workplace. For more information, go to www.appreciationatwork.com

To know more about the 5 Languages of appreciation, read the previous article: Project Management Skills: Languages of Appreciation

April 6, 2015July 2, 2024 Linky

Project Management Humor

By Linky van der Merwe

Just to lighten up your day, I want to share something funny today!

With courtesy of projectsmart.co.uk.

Top 10 Things You’ll Never Hear From a Project Manager

Top 10 Things a Project Manager should never say to a customer

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April 1, 2015April 2, 2015 Linky

Are you an aspiring Project Management Professional (PMP)?

By Cornelius Fichtner, PMP, CSM

Have you invested heavily in preparing for your PMP exam without positive results? Or are you keen to study for PMP, but don’t know where to start? How much time should you spend in preparing for the exam and working through Prep Questions?

Here are 7 questions people in your situation keep asking and the answers will help you get started more quickly with your own exam preparations.

Questions and Answers

Why did I fail the PMP exam when I studied so long and so hard?

Everyone is different, but you probably became overwhelmed during the exam as you didn’t approach it with the proper preparation and mechanics for taking the test. It’s not enough to go online and gather tidbits from other people about how to study.

The scenario-based questions you faced in the exam are in depth and difficult, and you also need to be able to manage your time during the 4 hour exam. It’s hard and when you see the nature of the exam and the nerves kick in… all that leads to sub-optimal performance on the day.

Using a range of resources like videos, practice questions, flashcards, study guides and PMP tutoring can all help boost your chances of passing next time, if you combine them with practical preparations and test-taking strategies.

I am terrible at mathematics and at formulas. How will I ever be able to do all these earned value questions?

Have confidence! If you’ve had an exposure to something like high school level math then you have the skills to do the math questions. It is just a matter of approaching these math questions in a formulaic kind of way.

First, memorize the formulas that are most likely to show up on the PMP exam – a PMP exam coach can help you identify which ones those are. When you have a theoretical understanding of these formulas and can see whether they are talking about planned vs. actual, variances or forecasts, you will be able to understand the logic behind the math. At that point, practice, practice, practice! This is rote learning and with enough practical exercises and repetition you will achieve an “AHA” moment! Once you have done them often enough you’ll see the math is no longer a problem for you.

I took a few practice tests and I did OK with them so why I did I fail the PMP exam?

You probably weren’t using a very good set of practice questions. Make sure you are using the best quality question banks you can and take plenty of practice tests. Some practice tests aren’t the full length of the 4 hour exam, so be sure to attempt a few full length practice exams too. This will help you plan your time and develop test-taking strategies.

You really need to be dealing with practice PMP tests of 200 multiple choice questions and scoring 80% or more. The reason for that is because there will most likely be a number of factors that could cause your score on the real test date to drop below what it was in your practice exams. If you are only just above the passing threshold or achieving mediocre scores on your practice exams then you may drop below the success mark on the actual day.

Can you help me with Risk and Quality please?

Yes! These topics must be mastered for the PMP exam. Review all those little things like the 7 basic quality tools and the difference between quality assurance and quality control. Go through all of those risk processes and make sure you understand the whole sequence from planning risk all the way down to creating risk responses and the differences between qualitative and quantitative risk analysis.

Start there and drill down deeper, making sure that you understand all the concepts of risk and quality because they are going to make up a good percentage of the questions that you see on the exam.

What do I have to score in order to pass the exam? And can I get below proficient in more than one category and still pass?

The actual score to pass the exam isn’t made public and any passing percentages anyone mentions are just their best guess.

You should be aiming to score Moderately Proficient or Proficient in all process groups and an excellent PMP exam simulator will provide you with those scores. However, it is believed to be possible to pass the exam even if you are below proficient in more than one category.

How long should it take me to study effectively and pass the exam?

It depends! Everyone has different things going on in their lives from work, family and other commitments, so the time available to you to study is personal depending on your circumstances. This will influence the length of your study schedule.

We see good results from students who can attack their studies aggressively and spend around 1-2 hours per day studying for the exam over a 1-2 month period. Students who put together long study plans of 4-6 months tend to see diminishing returns on their ability to pass. It’s recommended to put together a personalized schedule that is realistic for you.

Do I really have to read the PMBOK® Guide twice like everyone says?

No, you do not, but it may help! The PMBOK® Guide is a useful reference guide and every good project manager should have one. You can also use a PMP prep book, a dedicated series of learning videos or the skills of a PMP tutor and have the PMBOK® Guide on hand to clarify further any concepts that you might not understand fully.

Asking the right questions helps you prepare more effectively so if you are struggling with something related to your PMP exam prep, ask a colleague, a professional PMP tutor or another trusted individual for their advice. Knowing the answers will make you feel more confident and ready to face the exam and in turn, increase your chance of success on the day.

About the author: Cornelius Fichtner, is a noted PMP expert. He has helped over 26,000 students prepare for the PMP Exam with The Project Management PrepCast at and The PMP Exam Simulator

March 25, 2015 Linky

Project Success Story – Call Centre Efficiency

By Linky van der Merwe

This story from a project manager, Sakhile Malinga, is about a national roll-out of a support contract for contact centre technology in a massive tele-communications company. The objective was to build the support function for all the Call Centres. An outcome was the creation of a National Operational Centre (NOC).

The complexity lay in the fact that it was aligned with software renewals. It had to be completed in a limited time-frame with fixed dates, when support had to be taken over by a new company. The project team consisted of a large sub-contractor component who were responsible to provide resources in the Regional centres that were taken over. It was difficult to manage various stakeholders, different entities and people with different agendas.

Scaling Up

The company that had to take over the support contract, was a fairly small enterprise, therefore the project was quite transformational for them. At the same time they were trying to achieve operational efficiency for the customer.

Existing technical resources that were assigned to the project, needed to skill up. In addition more skilled resources, responsible for technical infrastructure, had to come on board and all had to work together as one team.

Good Management of Resources, Stakeholders and Time

Project resourcing worked out well, despite the difficulty to secure the right people. The stakeholder management was done professionally, especially with C-level stakeholders.

Although the timeline was fixed and deadlines were tight, the project launched on time. The budget that was quoted in the local currency, had to be fixed to compensate for possible loss due to fluctuations in the exchange rate.

The project also created opportunities for staff to grow. Read more ….

March 18, 2015February 13, 2022 Linky

Book Review: Power of Project Leadership

By Linky van der Merwe

What I liked about the book: “The Power of Project Leadership: 7 Keys to Help You Transform from Project Manager to Project Leader” by Susanne Madsen, is the fact that it’s an easy read and it’s applied specifically to project managers. For project managers who are seriously aspiring to become better leaders, the book will help make the transition from project manager to project leader. Looking at project management future trends, more leaders are what organisations need.

It’s organised into 4 chapters and very practical with exercises, reflective questions, check-lists and calls to action. An excellent break-down of the six human needs is given and you are guided towards an in-depth understanding of your own values and beliefs. The seven keys of Leadership are covered in much detail. It guides you to new insights and helps you to become very clear on your intentions.

There are multiple resources spread through-out the book that will help you to change your mind-set. Susanne has a very engaging writing style, she shares useful tools and perspectives from experienced project managers that inspire.

The book has the potential to take you on a journey of transformation from manager to leader, to being conscious about what you want to achieve. It will help you gain clarity on the impact you would like to have on other people, on projects and on the industry. You are guided to compile your own project leadership vision and to determine your action steps.

The book leaves you with the thought: “unleash your project leadership potential, because the world needs your leadership” and that will inspire you to follow through with your action plan.

I would recommend this book to all fellow project management professionals and PMO leaders.
For more information about the author, the book and many other resources, visit the Power of Project Leadership website.

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