remote work

How to make your employees feel heard
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How to make your employees feel heard and why it’s so important

By Johanne Harris

One of the biggest challenges that organisations face, is building a talented and committed workforce. The most successful companies have passionate, engaged and innovative teams that support constant progression and growth. But building this type of team doesn’t stop at hiring the top talent, it’s vital to retain talented employees too.

To ensure your employees stick around, they have to feel valued and supported. When people feel like they’re not heard, they can begin to seek out new job opportunities rather than staying loyal to one employer. 

Let’s take a look at why employees want to be listened to and explore how to make them feel heard.

Why is it so important to make your employees feel heard?

It’s a common complaint for employees to feel their voice is ignored by their employer, and it’s not unusual for many employees to feel that their manager doesn’t care about them as an individual. When workers don’t feel listened to, they don’t feel valued. This leads to disempowerment and a reduction in their ability to influence positive change within the company. Workers are less likely to be loyal to an employer who doesn’t make them feel valuable. Plus, productivity tends to be lower amongst teams who don’t feel valued.

If you don’t listen to your employees, you’re likely to have higher rates of staff turnover which impacts your bottom line and inhibits business growth. Plus, you could well miss out on strong ideas that could help take your business to new levels of success. Failing to listen to your employees means that you’re wasting their talent, and this is detrimental to both employee wellbeing and the progress of your organisation.

How can you make your employees feel heard?

How to make your employees feel heard

Here are three tactics to help your employees feel heard and valued.

1. Accept feedback anonymously

Sometimes employees worry that they’ll be penalised or ostracised for giving feedback, particularly if they have criticisms to share. When it comes to sharing ideas, employees may fear that they’re overstepping their rank, or that their reputation will be negatively impacted if their idea isn’t received well. To combat this, reassure your employees that their feedback is anonymous. One study found that 74% of workers feel more inclined to voice their opinions anonymously, so doing this may ensure you receive completely honest and unfiltered feedback, which is going to be the most valuable to your organisation. When employees feel they have nothing to lose, they’ll tell you exactly where the problems are so that you can resolve them.

2. Give remote workers opportunities to share their ideas

Remote working is fast becoming the new normal, with rising numbers of companies across the world becoming fully remote. The biggest challenge that comes with remote work is communication. When employees aren’t in the office, it can be more difficult for them to build strong relationships with colleagues and managers. They may struggle to voice their ideas or problems when they don’t have in-person interactions. It’s also common for remote workers to feel overlooked compared to their in-office colleagues. 

It’s important that remote workers are made to feel as valuable as they would if they worked in the office. Make sure to provide regular one-to-one meetings, where they have an opportunity to give feedback and ask for support. Having clear policies and protocols in place so that employees know how to give feedback when they have an idea to share or a suggestion for improvement is a great way to foster a supportive remote relationship with your employees.

3. Create a culture of transparency

Communication goes both ways. When you’re open with your employees about your company’s goals and the challenges you face, you encourage them to be open with you about their experiences. Plus, you give them valuable information that can help them generate useful ideas. Transparency builds trust, and when you trust your employees with sensitive information about your organisation, they’re more likely to trust you with their honest feedback and ideas.

A simple way to increase transparency is to share periodic business performance updates in the form of company-wide meetings, presentations or newsletters. Another important tactic is to share changes in company policies, strategies or hierarchies as soon as they happen so that employees don’t feel like they’ve been kept in the dark.

Heard employees are empowered employees

When employees have plenty of opportunities to speak, they’re more likely to feel heard. By creating a culture of open communication with the above tactics, you can empower your workers to speak up and make them truly valued.

Maintain Morale and Motivation of a Remote Workforce
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How to maintain the morale and motivation of a remote workforce

By Rhylan Jozelle

Even though many employees have started going back to the office, it’s clear that all staff being there all day, every day, is simply no longer the default for many organisations. The big question now becomes: “how to maintain the morale and motivation of a remote workforce?”

There are obvious advantages to remote work — avoiding commutes, flexibility, smaller overheads from costs like office rental, and for some disabled workers, it was always more practical. Very often, there’s reportedly no loss to productivity. It’s not without its challenges, of course, and one of the victims can be morale. Low morale is generally an expression of other factors — it’s not just an inevitable consequence of being outside the office. When we seek to understand and acknowledge that team members may develop a lower morale over time and loose motivation, it makes sense to find ingredients that can improve motivation among those who are spending countless hours still not moving from their home.

Let’s take a look at 5 ways to maintain the morale and motivation:

#1 Keep Connected

Maintaining consistent communication with team members, is really the basis of all further points in this article. Simply staying in touch on a one-to-one basis as well as in a group context — by video conference, not just messaging — makes clear your approachability and responsiveness. In addition, staff can use a support group to communicate with one another about non-task-related subjects. It’s about being human rather than always talking about deadlines and targets.

#2 Help Employees Find a Healthy Work-Life Balance

maintain motivation and morale for remote workforce

Work-life balance is the most commonly cited reason for remote work in the long term. But there’s a sense of stress and anxiety that we’ve all become far too familiar with thanks to the blurring of work and play environments. Distractions and ‘not being able to unplug’ can suck the enjoyment and productivity out of work, making it a frustrating grind. We’ve a number of tips for those wanting to reduce stress when working from home such as creating separate spaces where possible and making time to do things you enjoy. Even if they are familiar with some or all of them, sometimes a gentle reminder to check in with these aids to well-being will do wonders for a team member who has fallen into a rut. Mental health is to a large extent about habits, as with other aspects of health.

#3 Exhibit Leadership

Proper leadership sets the tone for employees. It’s not easy — Gallup recently found that companies fail to choose suitable managers 82% of the time. A good leader trained in the principles of management leadership, with skills like critical thinking, team-building, communication, and problem-solving ultimately bring out intangibles like confidence in the organisation. Applying these skills to engender a culture of transparency, accountability and drive creates a better working environment for remote workers.

#4 Discuss Scheduling and Capacities with Employees

The word ‘with’ here is important for this practical step, because while the ship has sailed on one-size-fits-all schedules, issues can arise from de-synchronisation. The tech giants have all come to different overarching policies, for instance, but case by case concerns complicate things. If Stephanie has recently had a child, for instance, she may be able to remotely complete her work during different hours but not make it to certain physical or even remote project meetings, leading to some coworkers thinking she is ‘not pulling her weight.’ Improving Stephanie’s morale might simply require a conversation with her project team to raise awareness and work out how to keep her in the loop.

#5 Minimise distractions and interruptions

Studies suggest frequent interruptions at work correlate with decreased job satisfaction and wellbeing. Thus, by providing employees with tools designed to minimize those distractions (such as noise-canceling earbuds), employers may make a big difference in workers’ productivity—and happiness.

It’s clear by now that remote work is not a magic wand, and that its long term integration requires meeting its particular challenges to avoid dislocated, burned out and incohesive teams.

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The Rise of Remote Work

The rise of remote work

During 2020 many people started working from home, remotely, as a result of Covid-19. It happened fairly quickly and quite seamlessly, thanks to the technology we have at our disposal.

Now, in 2021 when most people are returning to work after a Christmas holiday break, the remote working arrangement is continuing due to the fact that the Pandemic is far from over.

It will be interesting to see if the remote work arrangement will continue when things do return to normal one day, or whether it may become a permanent arrangement, perhaps following a hybrid approach where employees may continue working from home 2 or 3 days a week.

With this trend, it is very beneficial for employers and managers to ensure teams have home offices that enables high productivity.

Find below an Infographic covering the rise of remote work, the challenges people experience with that and details of office accessories to help with success.

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The Remote Working Experiment

By Michael Morris

Remote working experiment

This year, the world has undergone a vast remote working experiment. Although some companies had already introduced this option for their workers, COVID-19 drastically accelerated the levels of remote working out of necessity.

So has the experiment been a success? What are the pros and cons of remote working? 

The Advantages of Remote Working

Let’s start with the advantages of remote working.

For the employee, there are wide range of benefits that include:

  • Greater work-life balance. Rather than working rigid 9-5 office hours, with a potentially punishing commute further consuming the day, remote workers can work from a location of their choosing. With less time spent commuting, they can fill their day with more personally rewarding activities – whether that’s spending time with the family, going to the gym, or simply relaxing at home.
  • Saving money. Whether it’s a rail ticket or fuel for the car, commuting can also cost a lot of money.
  • Improved focus. For many workers, a noisy office is not the most conducive working environment. In one survey of UK workers, 68% felt they were more productive or equally productive at home.
remote working benefits
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There are also benefits for employers, with some of the most significant being:

  • Greater productivity and a more engaged workforce. Happy and healthy workers are also more productive workers. It’s not surprising that remote workers’ enhanced levels of wellbeing can lead them to work more effectively too.
  • Lower costs. The cost of running an office for five days a week can be substantial. Whether businesses implement remote working full-time or part-time, they will end up saving some money.
  • New talent. A remote working setup allows businesses to seek talent from further afield. 

The Disadvantages of Remote Working

Although remote working undoubtedly has many benefits, there are naturally some downsides that need to be considered too. Although video conferencing with colleagues is great for work purposes, it’s far from ideal for socialising. It’s difficult for more than one person to talk at the same time, and so group chats can descend into incoherent chaos. Face-to-face communication is important for the social culture and togetherness of a company, and remote communication is not quite able to fill the gap – yet. In future, of course, it could be that new virtual reality technology will improve matters here.

For the individual remote worker, too, this isolation can become depressing. It’s important to guard remote workers’ mental health, and ensure that they still feel involved as much as possible. Although remote working has some definite upsides for mental health, the potential downsides should not be ignored.

Has the experiment been a success?

Has remote working experiment been a success?
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Many businesses have been historically wary of introducing remote working, but the experiment during the pandemic has dispelled some of the misconceptions they might have had. Remote workers do not slack off, but continue to work productively – and some studies even suggest those who work at home are actually more productive. 

For the workers themselves, working from home can be something of a mixed blessing. Many have celebrated the improved work-life balance and wellbeing that remote working has brought them, but there are signs that remote working full-time can start to take its toll. Others have experienced increasing isolation – craving the social atmosphere of the office. 

It may be, of course, that the right balance lies in the middle ground – remote working a few days a week to improve wellbeing, but also benefiting from office socialising. In general, however, it’s clear that the remote working experiment has been largely successful: opening up new horizons of possibility for employers and employees alike. 

More great resources

Working from Home Guide

Please find below an in-depth guide on creating a healthy and productive workplace for people working from home. This is very useful since many are still under COVID-19 lockdowns. It will help you gain an understanding of the biggest challenges faced by remote workers dealing with stress, anxiety, and maintaining work-life balance at home.

Working from Home: A Guide to Creating a Healthy and Productive Workspace

Guide to Remote Working and Mental Health

This guide offers a lot of great information, such as:

  • Why remote working has become the new normal due to lockdowns – An estimated 30% of the workforce could be home-based by the end of 2021.
  • How remote working can significantly affect physical and mental health.
  • Different ways you can alleviate stress when working from home, such as creating a comfortable work environment and taking regular breaks.

How employers can help to make working from home healthier and less stressful for their employees. Click below for the full Guide.

Remote Working & Mental Health: A Young Professional’s Guide

Your home and your wellbeing: how to achieve a work-life balance while working from home

This guide offers helpful insights:

  • 65% of people value a good work-life balance as the most important factor when looking for work. 
  • As of April 2021, 31% of workers still worked remotely for the majority of the time.
  • The proportion of people working remotely varies hugely between sectors. In the Information and Communication industry, 81% of the workforce is remote. In contrast, just 8% of Accommodation and Food Service employees work remotely.
  • As of December 2020, there were 22% more people who worked from home in rural areas than in urban areas.

For more helpful information about:

  • Changing attitudes and behaviours to work-life balance
  • Tips on how to adjust and be more productive when working from home
  • Red flags that you’re not managing work-life balance well
  • How working from home affects your mortgage

How to achieve a work-life balance while working from home