5 Essential Practices for Explaining Projects to Stakeholder

By Guest Author: Jo Ann Sweeney

Are you frustrated you’re no longer getting the support from stakeholders that you need for your project to succeed? And you have difficulty in explaining your projects properly?

Perhaps you have hit resistance to the changes. Maybe you are working on a multi-site, multi-country or long-term project and, midway through, you’re struggling to keep key people interested and involved.

The fact is, keeping sponsors, senior executives and end users involved for the duration of our projects takes effort – experience also helps!

Over many years as a communications consultant working on complex and multi-site projects, no matter the size of your team or budget, I have learnt key lessons in winning stakeholder support.

Here are 5 essential practices for explaining projects:

1. Simple and practical

When it comes to planning the communication aspects of any project, the simpler the plan, the more effective it is. It can be as simple as a bulleted list of things to do and key messages we wish to get across.

However, more useful is a communication framework that clarifies:

The objectives for communications activities
A prioritised list of key audiences
Which communications channels to use
A calendar of activities
Monitoring mechanisms
Who is responsible for delivery.

One of the biggest benefits of a simple structure is that we spend less time planning and have more time for managing each of the activities.

2. Understand their perspectives

Project communication is about more than project updates. People want to be personally involved; they want content that relates to them and that they can relate to. This means tailoring content to their needs rather than presenting it from the project team’s perspective.

Here are some guidelines to tailor the content:

Understand who they are – the obvious plus what they think and feel
Uncover what they are interested in – usually what their performance pay is based on
Relate to their view of the world – are they thinkers, people-focused, or action-oriented
Identify shadow issues – unacknowledged attitudes and behaviours that impact their support
Balance their needs – sponsors, senior execs and end users have different needs.

3. Clear aims

There are four over-arching reasons for telling people about your project:

Knowledge – you want them to know more than they currently do
Attitude – you want them to feel more positive than they do
Support – you want them to say positive things about your project in public
Involvement – you want them to get involved in some way.

These reasons form a spectrum with ‘knows nothing’ at one end and ‘fully involved’ at the other. If you want an individual or audience grouping to be fully involved then you will need to move them along the spectrum using communication activities that build on each other.

Using this spectrum we turn communications activities into a stepped process based on business objectives. It ensures activities are linked to business need and the project’s core aims.

4. Flexible schedule of activities

When we use a flexible schedule to manage communication activities we are able to respond to unexpected issues and to changes we aren’t able to predict.

A schedule is just a framework to show clearly what is going to happen and when; it can be complex and difficult to update or flexible and easy to change.

Being flexible means we can change any of the components – deadlines, audiences, delivery channels, responsibilities, monitoring – as and when we want without causing extra work or problems in other work streams.

5. Take audiences on a journey

Communicating projects is all about taking our audiences on a journey from where they are now to where we want them to be.

We plot where each of our audiences is now in terms of familiarity and favourability; and where we want them to be. Then we map a journey that will help them to get there.

By following these essentials on your projects, you will win stakeholder support that will help your project to succeed.

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Jo Ann Sweeney is a communications consultant and mentor who helps project managers win the support of their sponsors, senior executives and end users.

August 2, 2011November 16, 2011 Linky

Three Steps towards Planning Excellence in Project Management

The purpose of this post is to share with you a balanced approach to project planning. Recently I finished a big project in the Government sector which was awarded a gold rating for project excellence. It was successful above all expectations and I thought it worthwhile to share some valuable lessons learned around planning excellence and what has worked well to make the project so successful.

Above and beyond doing the standard project planning activities, there are three steps you can take towards planning excellence:

1. Continuous planning (always be planning)

After scope agreement and sign-off, the project schedule needs to be developed, or if it existed from a pre-sales phase, it needs to be refined.

What the team members need to know about the project plan, and more specifically about the project schedule, is: ‘what they are responsible for and by when’. In order to gain commitment, I normally expect the team lead to verify the activities, durations and dependencies and by doing this, to take ownership of the deliverables of the project.

Then as the project progresses, the project manager always needs to be looking one to two months ahead. Always be planning and continuously track against the plan or update where required based on Change Requests or risk mitigation activities.

2. Consistent communication practices (always be communicating)

Through experience I have found that weekly project meetings work best for any size project that is longer than 2 months in duration. The normal progress items need to be discussed, including:

Progress made
Actions outstanding
What is due in the next week or two
Risks, issues or dependencies
Other matters relevant to the specific project

Regular team meetings, whether in person, or virtually, keep the project team informed and committed to the outcome of the project. It also enables the project manager to receive adequate feedback on a regular basis and to do proper progress reporting to stakeholders.

3. Team alignment is important (always build relationships)

Due to the fact that the project team was widely dispersed and from different companies (partners were sub-contracted in to assist with the work), a good on-boarding process is important. Every team member needs to be clear about the Goal and objectives of the project, as well as the expected outcome and business benefits. In addition to this they need to be clear on their roles and responsibilities, the project schedule and how every member fits into the team.

Team synergy, cooperation and trust is achieved through regular team builds at the project beginning, after major milestones and at closure with the key stakeholders (like the customer). A team working together as one team, no matter whether from different companies or in different locations, the project manager needs to maintain good relationships and manage the person and not only the task.

The gold nuggets to take away are:

Continuous planning
Consistent communication practices
Team alignment
Good relationships with all team members, because you manage the person, performing the task and not the task itself

For a balanced approach to project planning I recommend that you as the project manager should use your project management skills (technical skills), but at the same time be a leader who facilitates team members to share your responsibility to ensure a successful project outcome (people skills).

On 9 August 2011, I will be a guest presenter on a Webinar from Roeder Consulting called:

“Plans are worthless, but planning is everything”

Please click on the link to register for the free Webinar, and earn a PDU for attendance.

July 6, 2011June 27, 2011 Linky

7 Steps to Becoming a Better Project Manager: Part 2

This is Part 2 of the series on: The 7 Steps to become a better Project Manager. Please read Part 1 before you read the remaining steps to help you be more successful as a project manager.

4. Create a Project Plan

This refers to the Project Management Plan, and subsidiary plans, such as those for resources (project organisation), risk management, communications, cost, change management. etc. It goes without saying that detailed work is required for estimates, budgets, schedules, quality and so forth.

5. Execute the Project Plan

Once the plan is created and a baseline agreed upon, execute the plan. During the execution, measuring and controlling against the plan should be taking place. In my experience, I have found that weekly feedback and controlling against the plan work best. At your weekly meetings allow the team members to provide feedback about work done in the last week and agree on the work that should be done for the next week or two. Always make sure that they know what the due date for the next milestone is.

As a project manager you should always expect change and plan for change. Embrace change requests as long as they are shown to add value, and track them against the agreed baseline.

6. Identify and manage Risks and Issues

A risk is an event that has the potential of impacting your project, either positively or negatively. An issue is something material that has occurred and must be handled. (An issue is sometimes referred to as a risk whose time has come) Each project will have unique risks (positive ones may be termed “opportunities”). Risks and issues should be recorded and strategies for them agreed upon and tracked. They should be actively and regularly discussed within the project team. Done well, risks and issues management can aid a project manager enormously.

7. Project communication as the golden thread

Communication is at the heart of all your activities as a project manager. Whether you are tracking risks and issues, creating your plan and its detailed sub-elements, reporting progress or running a governance group or anything else, your ability to communicate effectively with people at particular points in time is vital to your success. “One size does not fit all” is a useful maxim to consider for communication. It is a blend of art and science, and getting it right will play a large part in your success.

These are the seven steps that, if done well, can positively influence a project’s success. The steps are not all that is required, but mainly a focus on some key areas to keep an eye while managing your projects.

For more information about project management best practices, please also look at the following project management articles covering topics like Project communications management, stakeholder management, project closure and many more:

Project Management topics (please leave comments and let me know what you think)

About the author: Linky Van Der Merwe is a Project Management Consultant and an IT Project Manager with 16 years IT industry experience and 12 years Project Management experience.

July 4, 2011June 27, 2011 Linky

7 Steps to Becoming a Better Project Manager

When you become a full-time project manager, you are always looking for ways that will help you be more successful. The purpose of this article is to give you 7 steps towards a successful outcome for your projects. The 7 Steps will be presented in two parts. Some factors will influence your success: like the power you are granted as a project manager, the responsibilities you are given and the type of organization you are in.

1. Conduct a project discovery session

Have a discussion where the idea of the project is discussed. It may involve some formal planning with a Business Case, estimates and Benefit Management. At some organizations, this session is part of pre-sales or Deal Phase and the result may be a proposal to a customer. Once this proposal is accepted, the project receives the go-ahead to start. At this time the project manager is usually assigned. Make sure that you familiarize yourself with all the documents from this phase as well as any lessons learnt from previous projects.

2. Document Stakeholder expectations

It is important to capture all stakeholder needs early on and to define the meaning of success for everyone. Small projects may collect the expectations through personal interviews or by email. Larger projects, with stakeholders potentially numbering in the thousands, may employ sampling strategies and extensive consultation.

Once such Stakeholder Management tool is called “Conditions of Satisfaction” which is a way of ensuring that the customer’s (stakeholder) expectations are identified, agreed and that action plans are defined and allocated to responsible persons to implement.

It is also vital to articulate an understanding of the core benefits of the projects implementation. Understanding stakeholder expectations and key benefits will influence how the project will proceed, and will provide input into the Communication Plan. Having well-documented expectations and clearly defined benefits will pay dividends when project success metrics are being created and when key decisions must be made.

3. Put project governance in place

Document the governance and routines for the project as well as expectations for the team. How will your project be managed? How and where will status reports and project documents be stored, and what will they look like? What is the team’s appetite for risk? How often will you meet as a project team? Have you worked together before?

Once established, the Project Governance and all key project components should be covered in a formal initiation meeting, also called a Kick-off meeting, to certify that everyone is on the same page. When you conduct projects for external customers, it is important to have an internal kick-off meeting with the project team first to ensure alignment, before you start engaging with the customer.

Please subscribe to the RSS feed to ensure that you don’t miss Part 2 of 7 Steps to Becoming a Better Project Manager.

May 9, 2011September 27, 2013 Linky

Clash Between the Titans: PRINCE2 vs Project Management Professionals

This post was sourced from an article that was published in “The Project Manager” magazine, authored by Dr Christopher Worsley.

The clash referred to here is between the institutions or training companies providing PRINCE2™ courses and who are promoting method accreditation versus training organisations offering courses that promote professional project management.

It has taken time and much research, some funded by the national and international project management associations, to develop a consistent view about what makes a good project manager.

There remains work to be done, but consensus is growing about their attributes, and for a professional curriculum and valid assessment criteria to be created.

Where is the problem?

The problem is the difference between education and training.

Not sure what the difference is? Simply check your reaction to your child coming home and saying he/she had sex training rather than sex education at school today!

Institutions who offer PRINCE2™ would claim that some 50 000 individuals sit the PRINCE2™ tests every year, while the institutions who offer PMP certification educations would be hard-pressed to find 5 000 taking advanced project management qualifications worldwide.

We need to worry that the personal development budget for future project managers is being consumed by training programmes, when this money could be better spent in educating them in project management.

Senior executives want people skilled at running projects. People skilled at running projects are distinguished by their attitudes, their skills, the responsibilities they intuitively accept, and the tasks and procedures they follow.

It is a well-researched finding that the best predictor of project performance is level of previous project experience. None of these are the outcomes from the typical five-day accreditation training course, including two days of tests.

What project management education does, is develop judgement and attitudes. It focuses on disciplines, not procedures, and forces focus on the factors that lead to success in projects.

There is a place for procedures. They are the distilled wisdom from hundreds of man years of others’ experience, but they are not rules, they are guidance; something that someone – whose only exposure to project management is a method course and anecdotal experiences, shaped by that method – rarely grasps.

How to resolve the clash?

The first and most important thing is to make the case for developing project management expertise, rather than project method expertise.

The major project management organisations, such as the APM, the International Association of Project Managers (IAPM) and the Project Management Institute (PMI), must make their cases much clearer and deliver to the marketplace clear guidelines about what good project management education should look like.

Both the APM and the PMI have long-standing entry-level knowledge programmes that are preferable starting points for project management education, but they suffer from many of the same faults as the method accreditation courses, with a public image that attaining these underwrites some sort of professional status in project management when they patently do not.

And project managers who value their contribution to their organisation and to their country should demand loud and clear that they are professionals and expect professional status with all that comes with it: recognition, responsibility and qualifications.

Dr Christopher and Louise Worsley are Managing Directors of PiCubed, Delivering Change through Projects, Portfolios and Programmes, a South African centre for excellence in project management. It is a sister company to CITI – a highly respected project management education and consultancy business in the UK.

March 15, 2011April 11, 2022 Linky

Project Management Announcement: PMI Launches AGILE Certification

Agile is a topic of growing importance within the project management industry, and more project managers are embracing Agile as a technique for managing their successful projects including PMI who is launching an Agile Certification.

Growing Demand For Application Of Agile Practices

A recent statistic which emerged from PMI’s latest Pulse survey is that standardized project management practices result in better project performance. Many project managers who use Agile techniques for managing projects have seen the value of quicker delivery of projects to clients.

PMI research has revealed that 68% of organizations using Agile practices would find value in an Agile certification for project management practitioners. In addition, 63% of hiring managers would encourage their project managers to pursue an Agile certification.

Organisations have reported that the use of the Agile techniques have resulted in the following:

Early and continuous customer feedback – because the customer is continuously involved during development, resulting in an end-product to their satisfaction.
High visibility and influence over the project highlights problems earlier in the project.
Early measurable return on investment – allowing for reporting on defined deliverables early during the process.

Who Should Obtain PMI Agile Certification?

All PM Practitioners currently applying Agile practices in their projects or organizations who are adopting the Agile approach to project management are all excellent candidates for the PMI Agile Certification. Earning the Agile Certification could:

Demonstrate their level of professionalism in Agile practices to employers
Increase professional versatility in both project management tools and techniques
Show their project management leadership capacity by holding a more credible certification than training-only or exam-only based training

PMI serves the project management profession by providing practitioners with a toolbox of selected tools and techniques—and Agile is one of those tools. For example, those who have the PMP® and are working in an organization that is using Agile techniques, the Agile Certification provides an applicable knowledge base of Agile principles and concepts.

Important Dates For Agile Certification Launch

May 2011 – Candidates for the Agile certification will be able to submit an application for the pilot.
August 2011 – Pilot testing is scheduled to begin.

If you have questions that cannot be answered by the information on PMI.org/Agile, please contact PMI Customer Care based in your region:

North America/Latin America at customercare@pmi.org

EMEA +31-320-239-539 or customercare.emea@pmi.org

AP+65 6496 5501 or customercare.asiapac@pmi.org

March 11, 2011June 17, 2024 Linky

Understanding PRINCE2 and How to Implement

Today is the second article in the 2-part series for project managers to understand PRINCE2 and how it can be implemented. Now that you know that PRINCE2 is a process-based approach to project management, you may be interested in the history of PRINCE2.

What is the history of PRINCE?

PRINCE stands for Projects in Controlled Environments. It is a project management method covering the organisation, management and control of projects. The Central Computer and Telecommunications Agency (CCTA), now part of the Office of Government Commerce (OGC), first developed PRINCE in 1989. The intention was to produce a UK Government standard for IT project management.

Since its introduction, PRINCE has become widely used in both the public and private sectors and is now the UK’s de facto standard for project management. Although originally developed for the needs of IT projects, PRINCE has also been used on many non-IT projects. The latest version of the method, PRINCE2, is designed to incorporate the requirements of existing users and to enhance the method towards a completely generic, best practice approach.

How is PRINCE2 implemented?

The most important prerequisite to implementing PRINCE2 is awareness and buy-in at the most senior level of the organisation. Once this has been achieved, project staff (from sponsors right through to team members) can be trained to a level of competence appropriate to their individual roles. This training also provides staff with the skills necessary to oversee the PRINCE2 implementation, though often it is recommend to use an external consultancy. This can inject in-depth knowledge not just of PRINCE2, but of the ways in which both the method and the organisation’s existing business processes must be married together to create an environment in which PRINCE2 can deliver maximum benefit.

PRINCE2 training

There are different levels of training available for PRINCE2.

Overview: Aimed at managers new to formal project management methods, plus senior managers and executives considering the introduction of PRINCE2 into their organisations.

Foundation: For those who will be involved in projects, but not necessarily in a leading role, such as project support staff.

Practitioner: For anyone requiring an in-depth understanding of PRINCE2, particularly current or aspiring project managers.

Both Foundation and Practitioner training lead to optional examinations that will provide successful delegates with an internationally recognised qualification.

Visit the AFA PRINCE2 Training for more details if you’re interested. Also visit the Resources page for more training providers in the project management space.

Remember to subscribe to my RSS feed for future project management articles that will help you become the best project manager that you can be.

March 9, 2011June 17, 2024 Linky

Understanding PRINCE2 in the Project Management Context

Any project manager will come across many different project management methodologies and frameworks during their careers. Today I want to write about one such method, Prince 2 to help you understand it better in the project management context of achieving all of the project goals and objectives while adhering to classic project constraints – usually scope, quality, time and budget.

What is PRINCE2?

PRINCE2 is a process-based approach to project management providing an easily tailored and scale-able method for the management of all types of projects. Each process is defined with its key inputs and outputs together with the specific objectives to be achieved and activities to be carried out.

The method describes how a project is divided into manageable stages enabling efficient control of resources and regular progress monitoring. The various roles and responsibilities for managing a project are fully described and are adaptable to suit the project’s size and complexity and the skills of the organisation.

Project planning using PRINCE2 is product-based which means the project plans are focused on delivering results and are not simply about planning when the various activities on the project will be done. Driving any PRINCE2 project is the business case, which describes the organisation’s justification, commitment and rationale for the deliverables or outcome. The business case is reviewed regularly during the project so as to ensure the business objectives, which often change during the life-cycle of the project, are still being met.

Why usePRINCE2?

PRINCE2 provides organisations with a standard approach to the management of projects. The method embodies proven and established best practice. It is generic, non-proprietary and widely recognised. PRINCE2 also offers benefits to the organisation as a whole. These are achieved through the controllable use of resources and the ability to manage business and project risk more effectively.

PRINCE2 enables projects to have:

a controlled and organised start, middle and end
regular reviews of progress against plan and against the Business Case
flexible decision points
automatic management control of any deviations from the plan
involvement of management and stakeholders at the right time and place during the project the necessary controls and breakpoints to work successfully within any required contractual framework
a common language across all interested parties thereby ensuring effective communication channels between the project team, project management and the rest of the organisation

Please comment about your experience with Prince2 or any other methodology that is worth sharing.

Remember to subscribe to my RSS for the next article on Prince2.

March 2, 2011 Linky

5 Tips For Better Project Reporting

Every good project manager knows that communications management is an essential part of effective project management. Project reporting is about providing progress feedback to the project stakeholders. This post will provide 5 tips for reporting on projects to ensure you are efficient in how you provide the necessary feedback about your project.

1. Project status: Create a weekly Project Status Report to show your actual vs. planned effort, percent complete and actual vs. forecast spend. Specify the number of open risks, changes and issues, and state whether action by your Sponsor is required to resolve them. Also show the forecast amount of time, effort and money required to finish the project. Always try and forecast as accurately as possible. Never forecast optimistically, always conservatively.

2. Task completion: You need to regularly show your Sponsor your progress against the tasks listed on your schedule. Create a summarized view of your project plan and update it to reflect the percent complete for every task. Then append this summary view to your Project Status Report. This way, your Sponsor can drill down to see further information about each task, if they want to.

By offering your Project Sponsor both summary and detailed information weekly makes them feel like your project is an “open book”. They will have all of the information about your project and you will get more buy-in from your Sponsor and more support when it’s needed.

3. Milestones: You need to add Milestones to your project plan to show when the major project deliverables will be produced. You then need to report on the progress of each milestone to your Sponsor. Show the percent complete of each milestone, and again, forecast the completion dates.

Here’s another tip: You will get more out of your team if you motivate them to complete milestones, as opposed to tasks. That’s because people are usually proud of the things that they have achieved in life (i.e. milestones), as opposed to the things they have done to achieve them (i.e. the tasks).

4. Getting help: Project Sponsors don’t always want to hear “we’re on track and under budget” in their project reports. They just want to hear the truth. So if you’re behind schedule and you need help to get back on track, then tell your Sponsor about it in your project reports.

State exactly what you need from them. Show them that you’re doing the best you can and that you’re the best person for the job, but that you still need their help to deliver the project. If you need more time, money or resources, then ask for it. Don’t be afraid. And remember, the best time to ask for help is before you really need it. This gives you contingency, because it always takes time for help to arrive.

5. One version of the truth: Your project reports need to depict “one version of the truth” to your team. Keep them 100% accurate and be as open as possible about real issues that are affecting your team. Remember that if you communicate an issue to your Sponsor, then it becomes their issue to fix as well. Reporting issues is a great way to share the responsibility for fixing them.

The Project Status Report becomes the window to the world to share what is going on with the project on the inside. It also validates your position as project manager that you are actively managing and controlling the project activities to successful completion.

Please leave a comment and share any other useful tips for project reporting. Also subscribe to the RSS feed or to the Blog (to the right) for future project management articles.

February 22, 2011December 22, 2021 Linky

5 Reasons To Become a Certified Project Manager

You may be an aspiring or existing project manager. If you are new to this profession you are perhaps considering certification to become a professional project manager. If you are an existing Project Management Professional (PMP), you may be in doubt about your on-going training requirements. This article should give you clarity about the purpose and motivation for becoming a certified project manager and the benefits for staying certified. In this context certification refers to the Project Management Institute’s (PMI) Project Management Professional (PMP) certification.

To be Certified or not

Project management certifications matter. Especially given the current unpredictable market in which companies must operate and succeed. Project management certification makes for better project managers and reduces risk of project failure in an organisation.

After the first best practice project management standard was founded, it became apparent that following best practice and hiring certified project managers are crucial to successful project management and, hence, business success.

5 Reasons to become a Certified Project Mangager

1. Research is showing that today’s marketplace is demanding an increase in project management certification. Holding a certification and having the letters PMP, CAPM, PgMP, PMI-RMP or PMI-SP behind your name gives candidates access to greater job prospects and thereby places them in a higher salary bracket.

2. Project management, however, still remains a business skill that is acquired through experience combined with an internationally recognised project management certification, such as Project Management Professional (PMP) from the Project Management Institute. (PMI). The PMI certification currently has the largest footprint and is represented in 238 countries.

3. The Standish Group International, publisher of the CHAOS Report says that two-thirds of CIOs surveyed regard a PMI certification as valuable and the number of CIOs who require their project managers to be certified grew from 21% in 2005 to 31% by 2009.

4. Certifications such as the PMP and Prince 2 help unify teams as each member speaks the same language and uses identical processes when executing projects. This contributes to greater project performance.

5. Project management certification is also important from a governance perspective as certified members sign a code of professional conduct. This automatically provides the employer with confidence that the certified professional acts with integrity and executes tasks with soundness of judgment. This minimises risk within an organisation and enhances the chance of project success.

What comes after certification?

Project management certification is an on-going process and every three years certified professionals must recertify and maintain their professional status through on-going development and enhancing the project management profession by attending conferences, writing- and presenting papers, as well as transferring their skills. This on-going learning means that certified project managers stay informed about latest project, programme and portfolio management best practices earning professional development units (PDUs).

Project management professionals stay up-to-date, through the use of the Guide to the Project Management Body of Knowledge (PMBOK Guide), which assists project managers globally to apply certain standards in project management in order to meet business goals and business intent.

PMBOK

The PMBOK Guide presents a set of standard terminology, guidelines and tools and techniques for project management. It is non-industry specific and provides project managers with a basis from which to work and can be tweaked to suit each project manager’s project. Now in its fourth edition, it was first published by the PMI in 1987 as a white paper to document and standardise generally accepted project management information and practices.

Conclusion

It is important to remember that although a certified professional has dedicated thousands of hours and numerous years to pass the exam, exceptional project managers are those who combine that knowledge with passion and strong leadership abilities. The real test for being an excellent project manager, is in the constant application and enhancement of this knowledge.

Resources to consider for aspiring and existing project managers:
Want to do the PMP exam and become certified, I recommend the PM Prepcast, the best resource to help you succeed in the PMP exam.

For an existing PMP who need PDU’s, I recommend the PDU Podcast, an affordable and convenient subscription to earn PDU’s in your own time:

February 16, 2011February 16, 2011 Linky

A Project Manager Is As Good As His Last Project

Surely you have all heard the phrase: “a project manager is as good as his/her last project. Today I want to share a story with you that will also illustrate this point.

In December (our summer holiday time) we went to a beautiful beach town where many people enjoyed their yearly leave. In this small town there are many small traders who sell things from the side of the road, on the pavement. It ranges from jewellary, sunglasses, souverniers, clothes, etc. A lady who use to sell handmade dolls, walked across the road to give a doll to the daughter of a friend of her. When she crossed the street again to walk back to her stall, she was hit by a car and she died in hospital a few hours later from head injuries.

The following day there was a photo of the lady in the local newspaper with a picture of the 5 year old girl holding the doll that was given to her by this lady. She would always be remembered not only by her beautiful handmade dolls, but also by her last act of kindness, giving one of her precious dolls to a friend…

As a project manager I know this holds true for projects as well. People will remember you from your last successful project. For this reason it is very important to treat every project as if it is your last. It may be your last project for that specific company, or for that specific customer or with that specific team.

A project manager should not only look after his/her reputation, but also the perception of the project he/she is responsible for. You should be doing the right things, but also doing things the right way in the eyes of your customer. Work with your team to please the customer.

Sometimes the customer requires small things, like providing refreshments at a Steering Committee meeting for senior managers, to keep him happy. Your team requires your support, your guidance and leadership, and consistent communication regarding project related work. If team members are treated with respect and much is expected of them for delivery, they will live up to your expectations.

Creating a culture of collaboration where team members provide feedback and discuss problems openly, will contribute to a successful project. Building good relationships with your team as well as your customer, is an essential ingredient for making your current project worthwhile to remember. When coupled with on budget, on-time delivery you will be remembered as a good project manager, but even if you don’t achieve the triple constraint (on time,within budget and with quality), but through good communication practices you managed to keep your team motivated and the customer happy, you have hit the target to execute a successful project – one people will remember you by!

By the way, being called back by customers for additional projects, is one of the best recommendations (and compliments) that a project manager can hope to receive.

Please comment and share if you have had good experiences with ‘last’ projects.

January 19, 2011December 22, 2018 Linky

Virtual Teams – 6 Lessons for Success

Being the project manager of a virtual team can be quite a challenge. The normal rules for teams who are co-located do not apply to virtual teams. With the advances in technology it has become easier to organise and manage dispersed groups of people. This post will focus on the lessons to apply to successfully manage virtual teams.

Some advantages of virtual teams are that companies can hire the best talent regardless of their location. Similarly for projects, you may hire the best resources for the relevant roles on the project team to ensure you have the most suitable people to perform the project tasks.

One problem is that companies tend to treat their virtual teams the same way than they treat teams who share a location. Leaders and project managers need to realize that different guidelines and best practices would apply to virtual teams.

From a study done by OnPoint Consulting, it was found that virtual teams have common pitfalls:

Lack of clear goals, direction, or priorities due to communication challenges with dispersed teams.
Lack of clear roles among team members. It is very important for virtual team members to understand their individual roles and how their work impacts other team members.
Lack of cooperation and trust due to lack of face-to-face contact.
Lack of engagement. Virtual teams can be more distracted and there is a lack of dynamic face-to-face interaction.

In the book: “Virtual Team Success: A Practical Guide for Working and Leading from a Distance” (Jossey-Bass/A Wiley), there are 6 lessons for creating successful virtual teams:

1. Focus on people issues. It is easier to succeed when the whole team is engaged and communicating

2. No trust, no team. Sometimes in virtual teams trust is more at a task level than at an interpersonal level. It is important that the team meets face-to-face early in the team’s formation.

3. Soft skills are essential. Virtual teams who have been through team building and interpersonal skill development perform better.

4. Watch out for performance peaks. Many virtual teams face a performance peak after about 12 months. For virtual project teams this could be after shorter periods like 6 months. After that performance tends to decline.

5. Create a high-touch environment. Virtual team members need to meet at least once a year and for project teams regularly throughout the phases of the project.

6. Virtual team leadership matters. Leadership is the factor most important to the success of virtual teams. Team leaders in a virtual environment must be especially sensitive to interpersonal communication and cultural factors.

Better planning around the formation and management of virtual team can have a major impact on virtual team success. In a nutshell, these are some pointers to assist you with managing successful virtual teams who perform as expected and who can achieve synergy despite being physically apart. If you have experience working with virtual teams, please share some of your lessons in the comments section.

In the next post I am going to share some lessons that I have learnt from working with virtual teams and what the important factors are to manage consistently.

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