The aim of the book, Leadership Toolbox for Project Managers, written by Michel Dion, is to help equip project managers to manage projects in a dynamic, complex and unpredictable environment. The book is focused on Leadership including self-awareness, vision, strategic thinking, decision making and interaction with others.
Career Advancement
Many project managers were experts in other fields before they learned the skills of Project Management. As project managers are assigned to more complex, strategic projects they need to add leadership skills to their Toolbox of Technical Project Management skills.
Michel emphasizes Continuous Learning as part of the Foundation you need before focusing on Leadership skills. What I liked about his book, is that he starts with looking at the leader as a Person, and looking after your own well-being first, instead of putting it as an after-thought at the end of the book. He gives guidance on modifying your behaviour with the key qualities of a leader and to develop a high level of self-awareness. He puts much focus on values and ethics that influence leadership actions and decisions.
I like his opinion that people is the critical asset to the project’s success, including the team, the project sponsor, users and any other stakeholders. And I agree that the value contribution of a project will be measured by all these people.
Leadership skills
Another important Leadership skill is Delegation for which Michel provides the questions to ask when delegating tasks. He explains how to create a learning environment and how to keep adding value while delegating.
Towards the end of the book Michel publishes interesting Leadership survey results about project challenges, strengths and weaknesses in being effective leaders.
Michel laid out strategic thinking and decision making in the project context very well, convincing the reader that learning leadership is a journey and not a specific formula that can be applied the same way on every project.
Recommendation
In my opinion, the only improvement that can be made to the book, is to provide some exercises or perhaps actions steps that the reader can take to help them along on their leadership growth journey.
I will recommend this book to all aspiring project managers as well as existing project managers who seek to develop their leadership capabilities to help them cope in the increasingly dynamic and complex project environments that we are having to manage projects today!
Another year is coming to an end which calls for a personal reflection on the year of 2015. What a wonderful journey it has been with numerous highs and very few low points.
Memorable moments
There were plenty of highlights in 2015. At work we concluded a 14-month long Programme successfully. I facilitated a number of closing workshops and project reviews on lessons learnt. Many new relationships were developed with a few growing into friendships that will outlast the projects. What will make this Programme very memorable, is the honour of receiving a CIO award for Delivery Excellence at the end.
As one Programme came to an end, I moved on to the next Programme with its own challenges, complexities and relationships to be formed with new team members. And in that lies the pleasure and fulfilment of being a professional project manager. There is never a dull moment and what an interesting journey to get to know new processes, systems and new people. To work with and appreciate all the talented individuals who are chosen to work on big corporate Programmes.
In the blog section appeared several articles covering leadership, change management, project methodology, project success stories from experienced project managers, guest posts, reviews of different project software, how to compare online project management software, Agile project management and emotional intelligence among others. Podcasts of our Best Practice articles, as well as the Success Stories have been published.
Contributing Author
This year a Book opportunity presented itself to me through an invitation to contribute a Chapter to a book about the Strategic Integration of Social Media into Project Management Practice, due for publishing in 2016. This came about as a result of the extensive research I have conducted in prior years around the use of social media for small business marketing, and more specifically in the project management context.
Anniversary
On the personal front, I am privileged to share that 18 December 2015 is my 22 year wedding anniversary, and I consider it a blessing to be happily married with three children as a reminder of our faithful commitment to each other.
Game Changers
There were a few events that shifted my priorities this year. I worked with a coach who really helped to broaden my perspective, but at the same time, who guided me to focus on getting specific things done that will contribute greatly to growing my online business in future. Some strategic partnerships were also formed which could lead to interesting new opportunities in the new year.
I had my first experience of running my own webinars, of doing a Pilot training program and eventually developing a fully online, self-paced Growth Program for New Project Managers aimed especially at the many Accidental Project Managers in every organisation.
This makes me look forward to making more contributions to the project management field in future. Like a quotefrom Audrey Hepburn saying: “Nothing is impossible, the word itself says I’m possible”.
I will continue to live and work my passions and to always be grateful. I wish you a happy and fulfilling time with your loved ones over Christmas and a Prosperous New Year in 2016!
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Steering Committee effectiveness is achieved by keeping things: Sufficient, Objective, and Succinct (SOS)!
An Executive Sponsor’s worst nightmare is to be surprised by a development on a project….. particularly if that surprise occurs in a public forum when they haven’t had the opportunity to prepare themselves. One way to avoid surprises is to maximize the effectiveness of Steering Committees.
What are the needs
Executive needs are relatively straightforward:
To be kept up-to-speed on progress in general and security of benefits in particular.
To be informed about specific issues or obstacles that are hindering progress (and any significant risks threatening to materialize.)
Opportunity to collectively discuss and determine what actions can be taken to address these – with the RIGHT people at the RIGHT time.
To inform the project about anything forthcoming that may affect the work / require changes.
To achieve this in the least possible time.
On the other hand Project Teams need:
Decisions and Actions and commitment to doing it.
Information – to help move things along.
Guidance – about things they may not know with their limited organizational view.
Regular one-on-ones between the Sponsor and Project Manager can address the bulk of these needs. Where Steering Committee Meetings add real value is when robust collaborative discussion is needed amongst invested leaders who may have differing perspectives and agendas but who must arrive at mutually acceptable decisions in order for work to progress.
Ten Key Principles
Here are 10 key principles to support really effective Steercoms.
#1 Keep the attendee as limited as possible
Only those people who have designated authority to make things happen should attend Steercoms… they are NOT a place for people who simply need to be kept informed.
#2 Avoid repetition
Finalise Minutes and address and resolve actions from previous meetings BEFORE the next Steering Committee. Anything that remains unresolved can be discussed as an Issue.
#3 Avoid revisiting things
If a topic is coming up at Steercom over and over again it is an indication that there is an underlying issue that is NOT being adequately addressed. Identify it. Express it clearly, and escalate it.
#4 Keep an action focus
Make it easy for the Steercom members to make decisions by providing sufficient relevant information in the right formats and be very explicit about what is expected.
NOTE : Make sure the group understand the difference between discussion and decision. Many Steering Committees discuss things at length but fail to ever actually formalize a clear decision as a result.
#5 Keep the ‘routine’ consistentand predictable
Following a consistent process and format using a consistent process, format and tools, allows members to focus on content with full attention.
#6 Make sure mechanisms that are used are understood
For Example – Red / Amber / Green statuses are often interpreted very differently by different people.
#7 Celebrate achievement
This is so that successes become part of the routine as well as challenges – Steercoms that focus purely on problem-solving are very draining!
#8 Always be fully prepared
Minutes circulated and approved, progress on actions up-to-date and distributed for review, a detailed agenda and any pre-reading required sent out in advance, and an up-to-date dashboard available for review. Being prepared also means the Sponsor has had a briefing ahead of time and knows what to expect in terms of content AND potential for conflict.
Build a culture of preparedness and lead by example.
#9 Insist on Ownership from the Steering Committee members
A Project Manager is a Facilitator of outcomes, not an Owner. The Executive and Business Owners are the ones who need to live with, derive benefit from and continue to operate the outcomes of a project, so they must take responsibility for ensuring what is delivered WILL meet their needs.
#10 Steercom SOS
Remember that Steering Committee effectiveness is achieved by keeping things: Sufficient, Objective, and Succinct!
About the Author: Liz Dewing has an extensive career in IT, Project and Project Office Management with various organisations, including 13 years with Old Mutual South Africa. Through consulting she helps people to use their powers of speech more effectively in business and career.
By definition an Accidental Project Manager is “A business professional where project management is a secondary responsibility, but who is asked to do important corporate projects nonetheless”.
It can also be any person who now manages projects for the first time with little or no prior experience or training.
You may feel a bit like the guy in this picture!
According to research most project managers start out with a qualification which determines their early years’ experience. Often these individuals are technical specialists who were put in charge of projects in their respective fields or industries. If they show potential as managers and work well with people, they tend to gravitate toward project management. With introspection, they would discover that project management actually suits their natural abilities and complements their core talents and skills.
The move to full-time project management becomes easier once they undergo some training that would equip them with adequate technical and interpersonal skills. Although many of these skills are usually honed with experience while managing projects.
Often there would be a high expectation to succeed especially if they come from a background of being a subject matter expert or a manager, managing teams of people.
An accidental project manager would be eager and motivated to learn. Such a manager requires some sort of accelerated learning in order to become more confident at doing project management. A fortunate project manager, would be sent to do a project management course ranging from 5 days (typical project management methodology course) to 6 months with a diploma at the end.
Career Path
In many organisations, there is no clarity on the typical career path options that project managers have. They are left to their own devices with perhaps only their Line Managers giving them guidance and support.
I believe that many good project managers are often lost to the profession if they don’t have a clear career path within an organisation with a mature project management program. There needs to be opportunities created for training and mentoring, for networking with other project managers who are at the same organisation or at least with others who work at similar organisations or in similar industries.
Some-times the right opportunities are not available for project managers to move from being junior to more senior project managers and even program or portfolio managers. A project manager would then have to move to another organisation which presents a growth opportunity, leaving their previous organisation to lose good talent and intellectual property.
Mistakes new project managers make
Understanding how the scenario plays itself out over and over again for new project managers coming on-board into this ‘accidental profession’, it will come as no surprise that the inexperienced project managers will keep making the same mistakes that are so typical, like:
Poor governance (importance of good governance is underestimated, or not understood)
No Business Case
Unclear scope (requirements analysis are not done appropriately, or scope keeps changing)
Not doing proper planning, planning in isolation (common pitfall for new PM’s)
No break-down structure showing phases, milestones with deliverables (no experience with project methodology)
Underestimate the effort, chasing imposed deadlines (no confidence in own/team’s ability to plan well and giving feedback on realistic timelines)
Not proper buy-in from stakeholders (happens often with inexperienced PM with little authority)
Accelerated Learning
What accidental project managers often need, is a fast-track learning program to give them the necessary confidence to see projects through to a successful delivery. They need to grow critical project management competencies and learn how to overcome the biggest challenges on projects.
The learning curve can be steep while trying to become effective as a project manager through trial and error. They can make many mistakes and waste time and money.
PM Toolbox
If an accidental project manager can build the following PM Toolbox when starting out, it will make a big difference in their experience. Once a project is delivered successfully, the sense of accomplishment is a great reward. Good project managers will choose to stay in the profession and pursue project management as a long-term career.
The PM Toolbox would include:
The essential technical project management skills you need for your new role
The soft skills you’ll use daily on projects and how to develop them
Understanding Governance in order to be an effective project manager
The main pitfalls for new project managers and how to avoid them
How to examine your goals and aspirations to define a career path
Which strategies to implement that will yield the biggest results
What it means to be a professional and how you can become one too
For more information on how to build your PM Toolbox as part of a fast-track growth program, visit Project Manager Growth.
The work breakdown structure (WBS) is a very important tool at the start of your planning phase.
Once you have defined your project scope, it is necessary to create a work breakdown structure. By definition it’s a tool used to define and group a project’s work elements in a way that helps organize and define the total work scope of the project.
There are many benefits to having a WBS as it provides the project manager and team with a task framework that helps with task scheduling and deriving cost estimates. From the WBS you can also identify the Deliverables and Milestones of your project.
It helps to finalise the project scope and plan the project properly. In addition it will help to outline the project budget and to link deliverables to resources.
Types of WBS
There are different types of WBS depending on the type of project. Have a look at some options:
Use project life cycle phases as the 2nd level and deliverables at the 3rd level
Organised based on major deliverables on 2nd level, tasks to be completed on 3rd level
Benefits of a WBS
A WBS will give the project team confidence in that they are clear on the in-scope activities. A well-defined WBS enables resources to be allocated to specific tasks, helps in generating a meaningful schedule, and makes calculating a reliable budget easier.
The WBS will show well defined tasks that can be assigned to a specific individual, who is then responsible for its completion. It will keep the team focused on the project objectives and make them committed to the goals and completion of the project.
Time required
The development of a WBS can take quite some time. Depending on the complexity of your project, the number of people who must provide input and how large the scope is, it can take hours, if not days and multiple workshops to complete. Once drafted, the WBS will require refinement and it may change as the project changes.
However the advantages of having a WBS far outweigh the challenges of creating it. A good WBS makes planning and executing a project easier and lays the groundwork for the schedule, tracking, budgeting, and accountability. It’s considered project management best practice to have a WBS and as such it’s an essential element of overall planning.
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This project story is about the turn-around of a complex project which was over budget and not delivering on the expected business benefits. It was for a Staff Scheduling system in the Retail Sector with the objectives of effectively scheduling staff shifts, manage staff leave cycles and ultimately deduce staff costs for over 30 000 store staff. The brief to the project manager, Jurie van Heerden, was to finish outstanding Phase 1 work and to complete Phase 2.
Defects, Enhancements and management reporting
At the end of Phase 1 when the system was deployed in production, key management reports which were part of the scope, were not development and implemented. The management reports were key to measuring the system’s effectiveness and staff behaviour.
A list of critical defects and enhancements identified post deployment, also had to be addressed. Upon completion of the Management reports, a national training programme to train and embed the management reports within the store structure, had to be completed.
Schedule-to-Clock
The Phase 2 of the project was to implement a Proof of Concept for Schedule-to-Clock functionality which would prevent staff from working if they do not have a scheduled shift for that day.
Kick Starting the project
Initially a new communications plan and project structure had to be put in place …. Read more
According to the PMI’s Project Management Talent Gap Report, dated March 2013, the industry growth forecast is that an anticipated 15.7 million new project management roles will be created globally across seven project-intensive industries between 2010 and 2020. This will provide many opportunities for professionals to build project management skills.
The industries with a high level of project oriented work are:
Manufacturing
Business Services
Finance and Insurance
Oil and Gas
Information Services
Construction
Utilities
In the United States the Report has forecasted expanding job markets, rising salaries and growing industries like healthcare and business services.
With this rising demand for professional project management skills, you need to be looking for opportunities for ongoing growth and development.
One such opportunity is the free event offered by the Project Management Institute (PMI), called the Information systems and Technology Symposium 2015.
You will learn the most impactful and effective ways to integrate emerging technologies in your projects and increase your success. The PMI certification holders can earn 6 PDU’s by attending all sessions.
For more information and to register, visit Information systems and Technology Symposium 2015.
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There are many strategies one can implement to improve your project management skills as long as you remember to keep a balance between hard skills and soft skills.
Hard skills are easier to learn and refer to tangible technical skills like scope management, planning and scheduling and assessing and responding to risks. On the other hand, soft skills are more difficult to teach, because they are less tangible and harder to quantify and measure. They refer to skills such as empathy, influence and emotional intelligence.
Top 3 Tips for improving Soft Skills
Make the commitment to learn and improve
Put yourself in situations where you can practice
Evaluate your progress and adjust as needed
Hard and Soft Skills Balance Infographic
Below you will find an Infographic from Brandeis University explaining these concepts really well.
As a Project Manager it’s important to differentiate between project management methodologies and standards. Here are 7 questions to help define what a methodology and a standard is, based on a summary of the best information I could find and what I know from experience.
#1 What is a methodology?
A methodology is a set of methods, processes and practices that are repeatedly carried out to deliver projects. It tells you what you have to do, to manage your projects from start to finish. It describes every step in the project life cycle in depth, so you know exactly which tasks to complete, when and how.
The key concept is that you repeat the same steps for every project you undertake, and by doing that, you will gain efficiencies in your approach.
#2 What is a standard?
A standard is “a collection of knowledge areas that are generally accepted as best practice in the industry”.
The Project Management Institute (PMI) developed the Organizational Project Management Maturity Model (OPM3) – now a globally recognized standard – to enable organizations to identify, measure and improve PM capabilities, standardize processes, help solidify successful project outcomes and ultimately determine best practices and strengthen the connection between strategic planning and execution. OPM3 focuses on overall organizational strategic effectiveness and incorporates project, program and portfolio management. This standard was updated in 2008 and again in 2013 and is recognized by the American National Standards Institute (ANSI) as an American National Standard.
#3 What is the difference between a methodology and a standard?
Standards give you industry guidance, whereas methodologies give you practical processes for managing projects. Standards are not methodologies, and vice versa. The two most popular standards are PMBOK and Prince2.
#4 Why use a methodology?
A project methodology should help you by giving you a clear process for managing projects. After you have customised it to perfectly fit your environment, your methodology should tell your team what has to be completed to deliver your project, how it should be done, in which order and by when.
#5 What should be included in a project management methodology?
When you buy a project methodology, it should give you:
A core set of processes to follow for delivering projects
A set of templates to help you build deliverables quickly
A suite of case studies to help you learn from past projects
An option for customizing the methodology provided
The ability to import your existing processes into it
#6 What a project management methodology will not do?
A Methodology is not a silver bullet. It will not fix projects by itself or guarantee success and an efficient, effective, experienced project manager is still required to deliver projects successfully. No methodology will be 100% applicable to every type of project. So you will need to customise any methodology you purchase to ensure that it perfectly fits your project management environment.
#7 What are the benefits of using a methodology?
By using a methodology you can:
Create a project roadmap
Monitor time, cost and quality (project triple constraint)
Control change and scope
Minimise risks and issues
Manage staff and suppliers
Of course, you will need to use the methodology that is most suitable to each project you undertake. For smaller projects, you will only want to apply lightweight processes and when managing large projects, you should apply the heavyweight processes to monitor and control every element of your project in depth.
But if you can manage every project you undertake in the same way, then you will gain efficiencies with your approach, work smarter and reduce your stress. You will also give your team a clear understanding of what you expect from them and boost your chances of success.
In order to give you good descriptions of Project Management Methodologies, I have found an Infographic from Wrike, covering the 16 top project management approaches.
In the comments please share the project management methodologies that you have used and tell us more about them.
In my current position at a big Retail Organisation, I frequently need to mentor project managers who are new to the project management profession. They are highly committed to being successful, but they need guidance and support from their managers as well as their peers to learn what is expected from them as project managers. They learn mostly from practice and over time they see that they are capable and like doing it.
In this article you will find 10 skills which are critical competencies to develop in order to become proficient in your path to success. It’s important to know what your strengths and skills are and if they match the skills needed to be a successful project manager.
#1 Be a Leader and a Manager
Leaders share and communicate a common vision (future state or end goal); they gain agreement and establish the future direction. They motivate others.
Managers are results driven and focus on getting work done against agreed requirements. A good project manager will constantly switch from a leader to a manager as situations require.
#2 Be a Team Builder and a Team Leader
Projects are often cross-functional in that they use people who may not have worked together before. It is up to the project manager to set the atmosphere of the team, and to lead them through the various team development phases to the point where they perform as a team.
#3 Be an Excellent Communicator
Being a communicator means recognising that it’s a two-way street. Information comes into the project and information goes out of the project. All communications on your project should be clear and complete.
As a project manager you will have to deal with both written and oral communications. Some examples are documents, meetings, reviews, reports, and assessments. A good mental guideline is “who needs this information, who gathers and delivers it, when or how often do they need it, and in what form will I give it to them”.
#4 Be a Good Organizer
Let’s just think of all the aspects on a project you will need to organize. Start with project filing including all documentation, contracts, e-mails, reviews, meetings, specialist documents, requirements and specifications, reports, changes, issues, risks, etc.
It’s almost impossible to stay organized without having Time Management Skills – so add this to your list!
#5 Be a Competent and Consistent Planner
The skill of planning can’t be underestimated (and neither can estimating!). There are known and logical steps in creating plans. As a project manager you will certainly own the Project Plan, but it must be created with input from the team. Examples are Project Schedules, Test Plans, Risk Management Plans, Hand-over Plans, Benefit Realisation Plans, etc. As long as you’re aware that planning should become second nature to you.
#6 Be a Problem Solver
Fortunately, this is a skill that can be learned.
Firstly, you need to identify the possible ’causes’ that lead to the problem ’symptom’. Causes can come from a variety of sources, some are:
interpersonal problems
internal sources
external sources
technical sources
management sources
communication
opinions or perceptions or politics
Having found the root causes, the next step is to analyze possible options and alternatives, and determine the best course of action to take in order to resolve the problem(s).
#7 Be a Negotiator and Influencer
Negotiation is working together with other people with the intention of coming to a joint agreement. And for all these you need to have some influencing skills. Influencing is getting events to happen by convincing the other person that your way is the better way – even if it’s not what they want. Influencing power is the ability to get people to do things they would not do otherwise.
#8 Set Up and Manage Budgets
At the heart of this is the skill of estimating – particularly cost estimates. Nearly always the project manager will need certain knowledge of financial techniques and systems along with accounting principles.
Part of the Project Plan will be something called the Cost Plan or often called the Project Budget. This will show the planned cost against a time-scale. The PM will want to get involved in purchasing, quoting, reconciling invoices, time sheets, etc.
The project manager then needs to establish what has actually happened as opposed to what was planned and to forecast the expected final costs. This will need to be communicated in status reports and to the Sponsor and Steering Committee.
#9 Customer First Orientation
A good project manager always puts the customer first. You need to understand the customer’s perspective regarding the project. Through empathy and alliance with the client you can manage expectations better and ensure complete customer satisfaction at the end of the project. This is possible even if the project runs over budget or over time.
#10 Knowledge of the Industry and Technology
It’s really advantageous to have technical knowledge relevant to the industry you’re working in. Without needing to be an expert, you need to be up to date with the specific industry issues and technologies important to the project you are managing.
Within these competencies there are numerous behaviours that are dependent on your level of maturity, life experience and emotional intelligence. This is not always possible to fast-track, but will come through years of experience.
One of my favourite motto’s I want to leave with you, that has always helped me on projects, are:
“always be planning, always be communicating and always be building relationships”.
Let us know in the comments what your biggest frustrations are. If you’re an experienced PM reading this, share with us some of your wisdom.
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The traditional methods used in the practice of project management are hindered by a number of drawbacks, which become more pronounced when trying to satisfy the needs that more complex projects often demand.
This article looks at how Agile Project Management aims to address these shortcomings with a more flexible and interactive model which allows an adjustment to requirements and scenarios in a more bespoke way, allowing the user more creativity and a greater level of control.
For an in-depth look of the Agile project management approaches, benefits and challenges, I recommend the Agile Project Management Guide from Simplilearn.
As you will read, one of the founding principles of the system and fundamental differences between Agile and traditional project management is the fact that it focuses on people, relationships and working software as opposed to processes and tools.
Please let us know in the comments what you think and feel free to share the Guide.
If you are considering to adopt an Agile Project Management approach, to manage projects more efficiently, you would want to be clear on the trends, the benefits and the challenges that you can expect.
When starting out, I would recommend that you read my article:
It will help you to understand what Agile Project Management is, to discover the 12 Agile Principles, the 7 Stages of an Agile project, the roles, the Organisations and Certifications available, as well as Products to use to become Agile certified.
You should think about developing your organisation’s capability to use an Agile approach as a long term strategy. It is not a quick fix. Plan for your migration to a more Agile approach.
Also have a look at the Agile Report from Software Advice with research on agile project management software features that most drive efficiency, identifying features that are most beneficial for companies, their employees, and overall project success. It provides the trends found among software users implementing Agile project management solutions in 2015.
Key Findings
Some key findings from the Agile Report include:
90% of respondents cited both workflow tracking and story mapping as the most efficient functionalities
89% of respondents cited activity streams as the most used agile features
49% of project managers cite difficulty training as the top challenge of agile software
Agile – Lessons from real Software Users
Find below the summary of the Agile Report based on a survey of project managers on what functionality and features of agile project management software have the greatest impact on a team’s efficiency. Before you make an investment in this software, learn more about how your peers are using these tools so that you can make a more informed purchase decision.
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