Innovation through Projects

By Linky van der Merwe

Innovation can mean different things, like a change made to an existing product, idea, or field. It can also be described as the process of translating an idea or invention into a product or service that creates value and for which customers will pay. Being innovative does not only mean inventing. Innovation can mean changing your business model and adapting to changes in your environment to deliver better products or services. Take the project from Google, for example, which delivered Google translator that translates to 100 different languages.

In this article we look at certain traits that innovative people seem to share, how projects are used for innovation, how to measure the outcomes and lastly some examples of innovative projects.

Traits of Innovative People

According to an article in Fast Company, “7 Habits of Innovative Thinkers”, emotional intelligence plays a big role in innovative thinking. People can all become more innovative and creative by developing the traits that innovative people share. Harvey Deutschendorf explains that some of the emotional intelligence-related attributes that innovative people share, are as follows.

Emotional intelligent people have their egos under control and are open to other people’s ideas. They don’t think their ideas are always the best. As a result of their openness to other ideas, they are able to accumulate a larger source of data from which to draw from.
They are confident, not arrogant and they see failures as temporary setbacks.
They are continually curious about people, concepts, and issues. They’re open to new information always on the lookout for new ideas that can be put into practice. Being avid readers, forever seeking out new ideas, and expanding their knowledge base increases their repertoire of tools for future use
They are good listeners who are adept at processing information that makes them excellent listeners. When someone is speaking, most people are formulating a response in their minds instead of just focusing upon what the person talking is saying. Good listeners are able to focus not only on the words that are being spoken, but are aware of the tone of the words, the body language expressed, and the emotions behind them.
They don’t let their emotions affect their innovation efforts. They don’t have to defend an idea that is proven to be wrong as they’re seeking to advance themselves personally and are looking to advance their ideas.
They can take direction and are able to give direction.
They show empathy towards co-workers and customers.

Now we understand how important the right character traits are for people to come up with innovative ideas. Let’s have a look at how projects can help with innovation.

Project as a Vehicle for Innovation

Projects are good vehicles for innovation as they can be used to solve real-life problems, bring new possibilities (creativity of entertainment at home), bring together subject matter experts through innovation hubs, or to help with goals towards sustainable development. Innovation is a collaborative process; where people in many fields contribute to the implementation of new ideas. This occurs most often through the execution of a project.

Measure of Success

Since projects are so important for implementing innovation ideas, we must consider how to measure whether the outcome of an innovation project was successful and if it was, how do we determine that.

Dr Harold Kerzner’s offers a helpful explanation of how to define success on innovation projects in his White Paper: “Defining Project Management Success with application to Innovation Project Management Practices”. According to Dr Kerzner:

There is no single approach for defining innovation project success or success on any other type of project. There must be multiple measures using the right timing.
Projects can appear to be successful once the deliverables or outcomes are completed, but real success may occur later when the desired business value is achieved over the longer term.
He acknowledges that effective project management practices are contributors to success and therefore must undergo continuous improvements.

Real world examples of Innovation Projects

In the 1990’s after a drop in sales, Lego changed their strategy to focus on the consumer by linking both business and creativity. In order to innovate new Lego sets, LEGO started “Lego Ideas”, an initiative based on a co-create open innovation model. In this online website, LEGO consumers can design their own LEGO sets either using LEGO bricks or computer 3D applications. Users then discuss the idea and vote for it, once the idea reaches a targeted vote, LEGO can consider it as a new product with giving a small part of the revenues to the creator of the set. This model contributes putting the consumer in the heart of the innovation process and help the team to target sets that can achieve success based on the LEGO Ideas votes and comments.

Coke followed a similar open innovation model through a product called ‘Freestyle dispenser machine’. It allows users to mix their own flavors and suggest a new flavor for Coca-Cola products. The new product records the consumer flavor so they can get it from other Freestyle machines using the Coca-Cola mobile application. With the open innovation model putting the consumers in the heart of the production process, the company uses the suggested flavors as part the external ideas that can be evaluated and processed as a new product line.

Managing Innovation Projects

There is no doubt that project managers need to create environments where innovative new ideas are created and implemented. Also visit this video explaining what will enable innovation through projects.

To create the context that is conducive for innovation, we need to understand traits that innovative people share and how to define success and measure the outcomes of innovation projects. This will help to differentiate you as a project manager who can take on that strategic innovation project that your company wants to embark on.

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October 29, 2018October 31, 2018 Linky

Project Success Story: Leading Projects in a Chaotic Startup Environment

By Linky van der Merwe

This is the story of a project manager, Heinrich Kruger who worked on a complex set of projects in a business startup environment in the short-term insurance industry, within a large corporate.

The projects consisted of a mix of IT and operational initiatives in a business environment typical to that of start-ups i.e. lots of ambiguity and very little structure. Within the business there was no context of any formal project methodology and the stakeholders had to be nurtured with regards to good project governance in order to become more self-sustained over time.

Dedicated Team

It worked well to have a dedicated core project team consisting of a Project Manager, a Change Manager and a Business Change Manager. They had shared values and the same vision and understanding of the business need. The business could not be expected to adopt good, but unfamiliar project practices overnight. They needed constant support through-out, as well as after the project went live.

It was required for this team to take ownership and responsibility. In a start-up environment, the business is often immature as far as projects are concerned. People often don’t know what is expected of them and don’t know anything about following a project based, structured approach to get things done. You will rather find a lot of “survival” behaviour and “just getting things done”.

The project leaders had to educate the business gradually whilst at the same time being part of that start-up process and culture – this take time. It would be different working with with a group of people who were used to starting new businesses and in the process, have established specific ways to work, especially in that kind of environment. Instead the team found that they had to take ownership of processes, tasks and structures that would normally no be expected from a project team.

Immature Project Environment

Trying to establish new ways of work in a business environment that was largely immature in terms of project implementations. The project team had to do more support (spoon feeding so to speak) and some-times taking on responsibilities that would normally be expected from the business.

External dependencies

There were dependencies on other external projects which impacted the planned timelines of some of the projects. The business had to compete with other corporate business units and their respective projects with its demand on shared services suppliers and as such did not always get the audience needed to reach project and strategic goals according to desired timelines. A separate Project Board with the corporate executive was setup in order to create the necessary visibility of the business’ needs. Furthermore, external project environments also had no reference point for understanding the unique culture and the speed with which new initiatives had to be implemented in this environment.

Failure to reach project goals would ultimately mean a failed business case with the potential to impact roughly 200 employees. It would put the business in a position to seriously revisit and reconsider its strategic goals and approach.

Separate Project Board

Where insurmountable challenges were encountered, the businesses pivoted around its strengths and pushed forward with workarounds, even when it meant loss of efficiency for a time. This meant bypassing systems that weren’t ready and setup of an executive Project Board who would help to prioritise the business’s requirements in the greater corporate environment.

It also meant building an alliance with other business units who had a special interest in seeing the business’ initiatives succeed. Lastly, to gain greater awareness in the corporate environment and motivate prioritization of its own needs, the business promoted its initiatives in such a way that the implementation thereof would hold value for other business units, not necessarily being direct stakeholders, also. It achieved this by positioning itself as an incubation hub to the rest of the organization – this proved quite successful.

Lessons Learned

If an environment is different from what you as a PM is used to, learn to take ownership and responsibility and don’t be disappointed when you have to do more than your job description.

Innovate and try to find workarounds. It won’t help to wait for dependencies and challenges to go away. This means actively monitoring and managing all risks on the project.

Although the business is in startup mode, it will gradually mature into a project based organization provided the PM and his core team gently but assertively pushes the business into a more planned, structured approach to new project implementations.

Key Takeaway

Success Stories Shared

In future projects, the PM will follow a more determined approach to the planning phase. He will ensure to introduce more structure upfront and move out of “survival mode” sooner, and work according to more realistic, planned (with all required stakeholders) outcomes and timelines.

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About the Project Manager:

Heinrich Kruger has been working in project based environments throughout his career with experience primarily in the Fintech industry but also Internet business like MWEB. Apart from project management, he has also worked as programmer, business analyst and business architect.

He can be contacted at heinrich.kruger@gmail.com.

May 2, 2018May 2, 2018 Linky

5 Elements for Innovation through Projects

Project management often provides the ideal environment in which to harness innovation. A project manager’s skills need to include the ability to encourage and develop creative thinking to achieve results.

Watch this video to find out what will enable innovation through projects.

What will enable innovation?

#1 Listen

Listening creates a safe space and increases trust. In the context of listening we enter in a psychological state where we are more receptive to be creative.

#2 Find your flow

In sport they talk about getting into the zone, where they describe an altered state of consciousness, an increased mental state and even a heightened state of enjoyment.

We need to be in environments that are fun and innovative. Project managers need to enable that through conversation, having fun and giving meaning to work. Let people engage all their senses, because we think with our whole body. We’ll immerse ourselves in a state of productivity that can increase our productivity by up to 60%.

#3 Social sensitivity

Diversity is a core aspect of innovation. It helps to have different perspectives, to care about each other and to have authentic leaders.

#4 Building a community

The work of Peter Block, called Social Fabric, is centered around the need to belong. Building a community gives a sense of connectedness, where collaboration is a choice and people realise that they can create more together than on their own.

#5 Culture of appreciation

Encourage a culture of appreciation. Reward and acknowledge people by their name, give empathy that will increase the feeling of connectedness.

Where projects consist of self-organising teams, project managers need to build resilience in the system to handle the uncertainty. It’s important to remember that you cannot innovate without disruption.

December 14, 2016December 22, 2018 Linky

Project Management: How to foster creativity in your team

By Linky van der Merwe

When we look at the new all electric cars that are storming the market today, we see amazing speed (0-100km in 3 seconds), top speed of 250km per hour and a range of 250km – 295km. Clearly innovation is evolutionary, brought about by many incremental advances in technology and revolutionary because it’s often disruptive and new, like the electric cars.

This is according to James Hebbard, a Snaptech Trainer and consultant who presented at the Project Management South Africa Conference in November 2016. He said the death of innovation is BFH, an abbreviation for Big, Fat and Happy! Below are his recommendations to foster innovation think.

6 ways to foster creativity

#1 Inside Game

Although ideas, inspiration and innovation seem to come from outside you, they don’t – it always comes from inside, sometimes within small intimate teams.

#2 Obsession and Focus

Innovative thinkers were all obsessed and extremely focused. Albert Einstein was obsessed with light, Steve Jobs was obsessed with design and product perfection and Elon Musk is obsessed with space flight and electric cars.

#3 Perseverence and Patience

Keep yourself in your chair and the break-through will come as this picture illustrates.

#4 Creating a culture of innovation

Culture is a mindset that is shared by a team. There are ways to create such a culture. People are afraid to make mistakes so you can start by creating an environment where it’s safe to fail. Create learning experiences, do brainstorming and problem solving facilitation, root cause analysis. Create space like 15% paid time to work on own creative projects. Look at the work environment.

#5 High performing teams

Know the strengths of team members, the level of the team maturity and their personalities as explained below.

Thinking styles: Ideation, Strategic, Learner, Input, Intellection, Analytical
Executing styles: Achiever, Arranger, Focus, Restorative, Responsibility
Relational styles: Achiever, Arranger, Focus, Restorative, Responsibility
Influencing styles: Activator, Communication, Maximizer, Significance, Self Assurance

This is what you need to know how to get the best out of your team.

#6 Identifying problems

Innovation is born from necessity. Without a pressing problem there is no need for a solution. Identify the problems around you because finding problems will help you solve them. How do you as a team identify problems?

Conclusion

A few points to remember.

Innovation is often born out of necessity (AKA Problems). Get to the root cause and see innovative ideas being born.
Humans are a product of their environment.
Teams are made of Individuals.

As a project manager, you need to know what their strengths are in order to get the best out of your team.

Here is an interesting article about virtual team management by Rob Rawson, co-founder and CEO of Time Doctor.

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December 5, 2016February 14, 2022 Linky

8 Lessons in Innovation

By Linky van der Merwe

Recently I attended a Project Management Conference with the theme: “Harnessing the Power of Innovation”. As project managers we are in the position to create environments where people are creative and more innovative.

One of the speakers, Nneile Nkholise, the co-founder of Likoebe Group; a medical innovation company, spoke on the topic of moving away from an efficiency-driven economy to an innovation-driven economy, through innovation. The role of innovation has become explicitly important for any organisation with a vision to make an impact in the global market.

Nneile is one of 100 entrepreneurs out of the US who were selected to represent their countries at the Global Entrepreneurship summit, 2016. She shared 8 lessons to explain what innovation is.

Lesson 1: Journey

Learn about Jay Samit, an American digital media innovator, who pioneered advancements in music and video distribution, social media, and ecommerce. He is the author of the bestselling book, “Disrupt You! Master Personal Transformation, Seize Opportunity, and Thrive in the Era of Endless Innovation”. It is a fascinating story on the journey of innovation. You need to work on innovation every day and re-invent.

Lesson 2: Purpose

At Adidas they have the credo of “Impossible is nothing”. They believe you need to explore the power you have to change the world. Impossible is just temporary and it is potential.

Create purpose and find your passion, that is a sure path to innovation.

Lesson 3: Solve problems

By just focusing on everyday real-life problems, it will lead to much innovation and innovative products that provide solutions to difficult problems.

Think of Google Translate that provided a translator to 100 different languages.

Lesson 4: Bring new possibilities

Like the oldest television that came out, it brought about new possibilities. People were able to see news from all over the world and enjoy the creativity of entertainment at home.

Lesson 5: Learning opportunities

Things will change, but don’t let that scare you. Learn to learn and learn to learn fast. In today’s world there are many opportunities with technology and children learn to code from a very young age.

Lesson 6: Build Human networks

Innovation happens through Innovation Hubs. Innovation hubs are social communities, work spaces or research centers that provide subject-matter expertise on technology trends, knowledge and strategic innovation management, and industry-specific insights.

If there are three types of people: 1) Those who talk about it …. 2) Those who want it … 3) Those who make it happen …. We need to decide who we want to be. As project managers we are in a position to be the type of people who make it happen.

Lesson 7: Global responsibility

In September 2015, 193 world leaders agreed to 17 Global Goals for Sustainable Development. If these Goals are completed, it would mean an end to extreme poverty, inequality and climate change by 2030. Click here to find out more and to help share the Global Goals.

We need to keep the global goals for sustainable development in mind on all the projects we undertake.

Lesson 8: Embrace it

There is evidence of innovation in the products all around us. Support your local entrepreneurs and use their innovative products.

A few examples of innovative products are:

SaferMom is a social enterprise that addresses the high maternal and infant mortality crises in Nigeria. SaferMom delivers vital health information to new and expectant mothers using interactive, personalized low cost mobile technologies, including SMS and voice calls. The purpose is to help mothers have access to quick, affordable and hassle-free healthcare.
Mellowcabz – Mellowcabs manufactures, and operates new electric mini-cabs that provide an on-demand, flexible and affordable taxi/transport service in cities. These services can be provided through our mobile app, call-center or website. It has dual income sources, passenger fares and selling advertising space on, and in the vehicles. They are equipped with on-board tablet computers, which offer an interactive experience to the passenger.
PAN Test Kit for precision testing Malaria PAN/PF rapid test diagnostic test kit with a shelf life of 24 months.

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November 24, 2016December 22, 2018 Linky

Innovation in Project Management

By Linky van der Merwe

According to Forbes.com innovation needs to be seen as a discipline of learning to use the right methods, tools and approaches at the right times, in other words: “learning to harness innovation”.

Harnessing the Power of Innovation was the theme of the latest Project Management South Africa (PMSA) National Conference that was held from 9-11 November in Johannesburg. The call is often for creativity and a shift in culture which will enable leaders and employees to optimize change. The question on how to achieve this was answered by a number of excellent speakers on the topic of Innovation!

Project management often provides the ideal environment in which to harness innovation. It requires project managers’ skills sets to include the ability to encourage and develop creative thinking to achieve results.

The keynote speaker, Vasitha Pather, set out to demystify innovation by presenting a view of the bigger picture thinking required to integrate innovation into our projects. She helped project managers to think how we create an environment for innovation to take root and flourish.

Listening

According to Vasitha listening creates a safe space and increases trust. In the context of listening we enter in a psychological state where we are more receptive to be creative. A key ingredient of innovation is to slow down in order to move fast.

Find your flow

In sport they talk about getting into the zone, where they describe an altered state of consciousness, an increased mental state and even a heightened state of enjoyment.

We need to be in environments that are fun and innovative. As project managers and change managers we need to enable that through conversation, having fun and giving meaning to work. Let people engage all their senses, because we think with our whole body. We’ll immerse ourselves in a state of productivity that can increase our productivity by up to 60%.

Social sensitivity

Diversity is a core aspect of innovation. It helps to have different perspectives, to care about each other and to have authentic leaders.

Vasitha also referred to the work of Peter Block, called Social Fabric which is centered around the need to belong. He believes in building a community that gives a sense of connectedness, where collaboration is a choice and people realise that they can create more together than on their own.

For project managers who value high-performing teams it’s good to encourage a culture of appreciation. Reward and acknowledge people by their name, give empathy that will increase the feeling of connectedness and will contribute to people feeling safe and connected.

Where projects often consist of self-organising teams, project managers need to build resilience in the system to handle the uncertainty. It’s important to remember that you cannot innovate without disruption. Where people play, insights and knowledge come out, because you give people a higher experience, while staying productive.
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October 17, 2016February 14, 2022 Linky

Project Management: Harnessing the Power of Innovation

The speed of change is increasing exponentially. Organisations struggle to determine which change is applicable and how to manage it to their benefit. There’s a call for creativity and a shift in culture which will enable leaders and employees to optimise change. Many see “innovation” as the solution.

INNOVATION is a Discipline

According to forbes.com, innovation needs to be seen as a discipline – learning to use the right methods, tools and approaches at the right times. In other words: learning to harness innovation.

Creativity is about individuals coming up with ideas. Innovation is about “bringing ideas to life.” For example, we use creativity in our project teams to come up with the ideas. Then we use innovation to move these ideas from vision to reality.

Enabling Creative Thinking

Project management often provides the ideal environment in which to harness innovation. It requires project managers’ skills sets to include the ability and know-how to encourage and develop creative thinking to achieve results within the parameters set by the project. It’s about developing the ability to marry the traditionally structured, output-driven project management approach with “out-of-the-box thinking.

Innovation is a collaborative process; where people in many fields contribute to the implementation of new ideas. This occurs throughout the execution of a project.

Method and Practice

This means learning, practising and honing innovation skills including what the various methods are and how they are applied in different contexts, as well as measuring the methods and their results, determining what works and what doesn’t.

Creative Project Management

According to Business Improvement Architects (bia.ca) creative Project Management requires that the Project Manager will create a project team. This will begin the process of engagement and commitment. The team will collectively develop their team’s roles and responsibilities – so that everyone knows who’s involved in project success and what skills, knowledge and experience each of them adds to the overall team.

The project team will scope out the project to ensure there is a common understanding and agreement of scope. By engaging the entire team in the process it will be done faster, with more comprehension and complete team buy-in. The project team will then develop a detailed project plan. Research has shown that by creating the entire plan with the full team, teams will get a plan that has four (4) times the detail. And they will accomplish this in about one-quarter of the amount of time it takes compared to the project manager creating the plan on their own.

Project Management South Africa National Conference

In South Africa, the PMSA is hosting the National 2016 Conference with the Theme: “Harnessing the Power of Innovation”. The aim is to aid project managers in developing their own innovative skills which they can apply to their teams, as well as to intrinsically innovative projects that they have to manage.

The 2016 Conference Programme consist of keynote sessions, plenary sessions presented by experts and thought leaders, case studies, academic research presentations, master classes, an expo with interactive exhibits as well as plenty of networking opportunities.

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